Customer Experience Pharmacy Technician

Customer Experience Pharmacy Technician

The Customer Experience Pharmacy Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CXC Technician will be responsible for handling high volume phone calls and data order entry. The CXC Technician will support the Pharmacy Solutions management in carrying out the mission of the company.

• Demonstrates a working knowledge of all pharmacy rules and regulations
• Interprets faxes, escripts, verbal, and written prescription orders
• Inputs all information into LifeFile System
• Charges credit cards for orders
• Answers patient phone calls and provides excellent customer service
• Processes refill requests from patients and doctors’ offices
• Calls patients about new prescriptions and IVR requests
• Calls doctors for refill requests
• Maintains compliance with Company and HIPAA patient confidentiality requirements
• Follows all policies and procedures set forth by Company
• Performs other duties as assigned

Day to day, you would be fielding 30-60 calls the other half of the day would be spent working on updating prescriptions and orders in the pharmacy system. This role will be in an office setting. This role is onsite in Madison, WI.

Job Qualification/Requirements:

• 1 year of pharmacy technician experience
• Data entry skills - Must be able to learn pharmacy software system
• Strong customer service skills - Must be able to handle stressful calls with customers that are upset
• Basic math skills 

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $17.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison,WI.

This position is anticipated to close on Oct 3, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $17 - $22