Clinical Trial Patient Navigator

Job Title: Clinical Trial Patient Navigator

Job Description

The Clinical Trial Patient Navigator manages outreach to patients and caregivers interested in participating in sponsored clinical trials and guides them from initial inquiry through connection with participating clinical trial sites. This role leverages a strong healthcare or clinical research background and familiarity with clinical trial protocols to answer questions, provide education, and support patients and caregivers as they consider study participation. The navigator collaborates closely with internal clinical development, clinical operations, and patient advocacy teams to support overall recruitment efforts, with a particular focus on rare disease clinical programs.

Responsibilities

• Serve as the primary point of contact for patients and caregivers who express interest in participating in sponsored clinical trials.
• Manage and track outreach activities to patients and caregivers, ensuring timely and responsive communication throughout the pre-enrollment process.
• Provide clear, accurate, and compliant information about clinical trial participation, including general study requirements and expectations, in a patient-friendly manner.
• Address patient and caregiver questions related to study participation, helping them understand clinical trial processes and what participation may involve.
• Facilitate communication and connection between interested patients/caregivers and participating clinical trial sites up to the point of potential study participation.
• Apply knowledge of clinical trial protocols and activities to guide patients and caregivers appropriately and ensure alignment with study eligibility and procedures.
• Demonstrate empathy and cultural sensitivity in all interactions, building trust and rapport with patients and caregivers from diverse backgrounds.
• Discuss medical topics and clinical research concepts in a clear, respectful, and understandable way while maintaining regulatory and privacy compliance.
• Collaborate closely with internal clinical development, clinical operations, and patient advocacy teams to support and optimize patient recruitment strategies.
• Support recruitment efforts for rare neuromuscular and cardiac disease trials by understanding the specific needs and challenges of these patient communities.
• Maintain awareness of privacy laws and Good Clinical Practice (GCP) standards and apply them in all patient and caregiver interactions.
• Work independently to prioritize outreach activities, manage caseloads of interested patients, and escalate issues or complex cases as needed.

Essential Skills

• Bachelor’s degree in healthcare, life sciences, or a related field.
• 2–5 years of experience in case management, patient navigation, or clinical study coordination with direct patient contact.
• Knowledge of Good Clinical Practice (GCP).
• Basic knowledge and familiarity with clinical trial processes or healthcare terminology.
• Understanding of privacy laws relevant to patient and clinical trial information.
• Experience working with patients affected by rare diseases.
• Excellent verbal communication and active listening skills.
• Ability to demonstrate empathy and understand cultural sensitivities when interacting with patients and caregivers.
• Ability to discuss medical topics in a clear, respectful, compliant, and patient-friendly manner.
• Ability to work independently and manage responsibilities with minimal supervision.

Additional Skills & Qualifications

• Experience in patient navigation or case management within clinical research or healthcare settings.
• Experience working specifically in the rare disease space, particularly neuromuscular or cardiac conditions, is highly valuable.
• Bilingual English/Spanish communication skills preferred but not required.
• Strong interpersonal skills and the ability to build rapport and trust with patients, caregivers, and internal stakeholders.
• Comfort working in a mission-driven environment focused on improving the lives of individuals living with devastating rare diseases.

Work Environment

This is a remote position, with a preference for candidates who can align with Eastern Time (EST) working hours to facilitate collaboration with internal teams and clinical sites. Work is primarily computer- and phone-based, involving frequent virtual communication with patients, caregivers, and cross-functional colleagues. The organization focuses on precision genetic medicine and gene therapy for rare neuromuscular and cardiac diseases, offering a patient-centered, collaborative, and innovative culture. Team members work together across science, technology, disease management, and care to advance a diverse pipeline and enabling technologies aimed at significantly improving gene therapy delivery and patient outcomes.

This is a Contract to Hire position based out of Cambridge, MA.

The pay range for this position is $45.00 - $52.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 22, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $45 - $52