Call Center Representative

For immediate consideration, please email a copy of your most up to date resume along with your interview availability tofconte@ astoncarter.com

Job Title: Administrative Support Specialist

Job Description: We are seeking an adaptable and trainable individual to join our team as an Administrative Support Specialist. The ideal candidate will be responsible for handling inbound calls, managing customer inquiries, and providing exceptional service to both commercial and residential customers. This role involves extensive phone communication, invoicing, and email correspondence.

Responsibilities:

• Answer phones and respond to customer requests.
• Provide customers with service information.
• Identify, research, and resolve customer issues using the computer system.
• Transfer customer calls to appropriate staff and complete call logs/reports.
• Follow up on customer inquiries not immediately resolved.
• Research billing issues.
• Work all assigned shifts from scheduled start time to scheduled end time.
• Take an active role in the improvement of safety and health in the workplace.
• Sell services and place customer orders in the computer system.
• Schedule services for customers.
• Assist other departments with questions.
• Research misapplied payments.
• Recognize, document, and alert supervisor to trends in customer calls.

Essential Skills:

• High quality communication skills (excellent verbal and written)
• Excellent typing and data entry proficiency
• Working knowledge of Excel, Word, and Outlook
• Ability to multitask
• Detail-oriented
• Highly organized
• Ability to learn customer service software
• 1 to 3 years of office experience
• Experience in customer service, preferably in the refuse industry
• Customer service orientation
• Strong communication and computer skills
• Call center experience

Additional Skills & Qualifications:

• Experience in a relevant industry is a plus
• Self-starter with the ability to multitask
• Ability to make decisions independently and prioritize tasks
• Problem-solving skills

For immediate consideration, please email a copy of your most up to date resume along with your interview availability tofconte@ astoncarter.com

Pay and Benefits

The pay range for this position is $20.50 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Enfield,CT.

Application Deadline

This position is anticipated to close on May 9, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $21