Business Systems Analyst

Job Title: US Medical Systems Analytics & Reporting Specialist

Job Description

We are seeking a highly analytical and process-oriented Systems, Analytics, & Reporting Specialist to join our Medical Education & Communication team. This role is crucial in optimizing organizational systems and data, working closely with cross-functional stakeholders to enhance system management and business operations. The position is based in South San Francisco and follows a hybrid working model.

Responsibilities

• Act as a central point of contact for assigned business partners/areas, providing expert guidance on business requirements for new and existing systems and platforms.
• Collaborate with cross-functional teams to understand data requirements and deliver effective solutions.
• Conduct training for end users on system access, usage, and best practices.
• Manage critical system transitions and updates, ensuring data continuity and user adoption.
• Identify opportunities to automate manual processes, enhancing data accuracy and reducing operational overhead.
• Anticipate, evaluate, and confirm portfolio trends to inform business decisions and strategies related to the USMA contact center and broader Medical Education & Communication function.
• Lead the assessment and implementation of emerging tools and methods for reporting and data analysis.
• Track and report on key organizational metrics, identifying trends and potential risks.
• Fulfill ad-hoc data requests and design automated reporting schedules for departmental leads.
• Conduct regular audits of system data to ensure high standards of accuracy and compliance with internal policies.
• Document and maintain system workflows and data entry guidelines.
• Provide technical support and training to staff to maximize system utility and data quality.

Essential Skills

• 5 years of experience in systems administration, business analytics, or a related field.
• Advanced expertise in Salesforce systems, Tableau/Qlik dashboards, and Google suite.
• Strong understanding of Medical Affairs and Medical Information business needs within the pharmaceutical industry.
• Demonstrated ability to lead complex projects and manage multiple stakeholders simultaneously.
• Strong analytical skills to translate raw data into strategic narratives and visual dashboards.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.

Additional Skills & Qualifications

• Outstanding attention to detail.
• Ability to work independently in strategizing, designing, and overseeing activities.
• Independent judgment and discretion in evaluating and interpreting significant matters.
• Strong investigational, analytical, and complex problem-solving skills.
• Strong interpersonal and influencing skills to establish rapport and influence without authority.
• Excellent partnering skills for effective collaboration within teams and with external partners.
• Strong customer orientation and focus.

Work Environment

This position follows a hybrid working model, with three days onsite and two days remote. The working hours are Monday through Friday, 9 AM to 5 PM.

Job Type & Location

This is a Contract position based out of South San Francisco, CA.

The pay range for this position is $59.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in South San Francisco,CA.

This position is anticipated to close on May 12, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $59 - $75