Job Title: Bilingual Electrical Service Coordinator

Job Description

This role provides frontline support to both internal teams and external customers by addressing a wide range of product-related inquiries and technical issues across legacy and current products. The primary mode of communication will be over the phone, guiding customers through troubleshooting processes.

Responsibilities

• Deliver remote troubleshooting assistance for electrical and electronic systems, including low to high voltage applications.
• Resolve communication and connectivity issues involving various technologies such as wired, wireless, and network-based systems.
• Collaborate with cross-functional teams—including engineering, project management, field services, sales, and support—to ensure timely and effective resolution of customer concerns.
• Perform root cause analysis to identify recurring technical problems and communicate findings to relevant teams for continuous product and service improvement.

Essential Skills

• Proficiency in troubleshooting electrical systems.
• Experience in field service and customer service.
• Bilingual in Spanish - REQUIRED!

Additional Skills & Qualifications

• Bachelor's Degree in Electrical Engineering or Industrial Technology OR 3 years working with electrical parts and programming in an industrial setting.

Work Environment

This salaried position supports Latin American customers and is based in a cubicle setting with standing desk options alongside other technicians. Approximately 90% of the time will be spent at the desk, with occasional visits to the showroom to walk through actual products hands-on. The work schedule is Monday-Friday with 40-hour work weeks, including on-call weekends every six weeks with three other technicians. The dress code is primarily business casual, but jeans are acceptable.

Pay and Benefits

The pay range for this position is $60000.00 - $65000.00/yr.

Amazing benefits (please ask Kayla for a copy)
Bonus program, last 4 years has been at least 10%

Workplace Type

This is a fully onsite position in Oskaloosa,IA.

Application Deadline

This position is anticipated to close on Jun 23, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Salary : $60,000 - $65,000