What are the responsibilities and job description for the Solar Control Room Operations Associate position at ACT Power Services?
Company Overview
ACT Power Services was created to provide industry leading services for our clients. As an independent service provider for solar and storage technologies, we avoid conflicts of interest and maintain a complete focus on our clients’ needs. We have taken a no-frills approach to developing our organization to ensure our clients are only paying for services that add value. ACT then leverages a world-class team, state of the art technology, and best-in-class operating practices to ensure every facility is operated in a manner that maximizes production, preserves compliance, and ensures the safety of our personnel and communities. Our vision is to reshape the industry’s benchmark for renewable operations and create the next generation of O&M provider.
Job Description
The ACT Renewables Control Center (The ARCC) is our organization's central nervous system and is responsible for back office technical support, remote operations, and process administration. The ARCC Operations Associate will provide critical administrative support functions within the Control Center including taking a wide range of incoming calls, directing incoming calls to appropriate parties, responding to emails, and provide general support to the ARCC Operations Engineers. This is an excellent entry level position for someone interested in renewable energy or control center operations.
Responsibilities
- Answer in bound phone calls from ACT technicians and 3rd parties seeking to access solar facilities.
- Route phone calls as appropriate within the ARCC
- Update personnel trackers and operations logs used to track personnel on site
- Send email updates to clients regarding in progress dispatches by ACT personnel
- Provide administrative support to on shift ARCC Operations personnel
- Perform and complete routine checklists for system checks
- Provide professional, accurate, and clear communication
Qualification Requirements
- High School graduation required, associate degree preferred
- Working knowledge call center functions and routing calls
- Ability to field large volume of incoming calls (50 per day)
- Excellent written/oral communication and organizational skills
- Proficiency with MS Office suite
- Experience working with a computerized maintenance management and scheduling system
- Employees must be able to maintain unescorted access to NERC regulated facilities including completion of a background check
Job Location
Morrisville, NC 27560
Position Time
Full Time/Regular
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Morrisville, NC 27560: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associate (Preferred)
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Morrisville, NC 27560 (Required)
Ability to Relocate:
- Morrisville, NC 27560: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22
