What are the responsibilities and job description for the Customer Service Representative-Kent, WA position at ACT 2 Services, Inc.?
Company Overview
ACT 2 Services provides PU&D and linehaul service for the west coast. Through our asset-based operations and solution-oriented service, we can offer custom logistics for each customer. Providing this flexibility drives value to their supply chain.
Our current success has come organically over several decades. We began our company in 1985 when our two company founders purchased a location based at SFO. Within just a couple years our company became the premier road feeder service to the air cargo industry between DFW, LAX, SFO, PDX, SEA, YVR and SLC.
JOB SUMMARY
We are looking for a Customer Service Representative for our Kent, WA location.
The Customer Service Representative is an important position, since the Customer Service Representative communicates with our customers directly.
Interact with our customers, providing and processing information in response to inquiries, concerns, and requests about products and services. Process documents for orders and complete data entry as received. The customer service department is the first point of contact for our customers.
Must have excellent communication skills. You will use a proactive approach in customer care that will help customers and improve our brand image.
Full Time, $25-$26 an hour DOE
Monday-Friday: 5PM to 1:30AM
ESSENTIAL FUNCTIONS
Follow SOP/policies and procedures as outlined.
Respond to phone calls and e-mails in a timely and professional manner.
Assist with daily quoting
Uploading pods (proof of delivery) exceptions (damage), into our system, enter notes in WT and update Exception report.
Filling, scanning documents, print labels.
Create orders (Booking shipments)
Work closely with the department teams to enhance quality of service.
Assist the Dispatch Team
All other tasks as assigned.
Great Communication skills required.
Must have a general understanding of Microsoft 365, Word, Excel.
ACT2 Services is an Equal Employment Opportunity employer.
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25 - $26