What are the responsibilities and job description for the Program Management Consultant position at ACS Consultancy Services, Inc.?
Job Title: Program Management Consultant
Location: BROADWAY, NY (Hybrid)
We are currently seeking candidates who meet the following qualifications:
Required Qualifications
- LEAN certification / Six Sigma training or comparable required.
- Professional communication skills and proven leadership capabilities.
- Demonstrated analytical capabilities and quantitative skills.
- Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization.
- Experience with project management and work plan development.
- Excellent written, verbal, and digital communication skills, as well as interpersonal skills.
- Demonstrated ability to work in a high-profile, high-pressure environment effectively.
- Excellent organizational, facilitation, and presentation skills.
- Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio.
- Prior experience with translating business needs to functional requirement specifications for technology.
- Demonstrated history of hands-on involvement in large programs involving IT project work.
Preferred Qualifications
- MBA preferred.
- Prior experience in a government agency is a plus.
Key Responsibilities
- Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives.
- Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise.
- Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes.
- Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes.
- Assist with the due diligence and operational reviews in the departments and formulate recommendations on process improvement initiatives.
- Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM.
- Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate.
- Assist with the design and implementation of disciplined score cards in areas needing improvement, including productivity, service levels, quality, risk levels, and transaction costs.
- Apply change management practices to support transformational initiatives and business process improvements.
- Demonstrate problem-solving capability in identifying and resolving operational bottlenecks.
- Apply quantitative analysis to support process reviews, business cases, scorecards, and recommendations.
- Collaborate with stakeholders across all levels of the organization to support business transformation and BPM initiatives.
- Translate business needs to functional requirement specifications for technology.
- Support project management and work plan development for large IT programs.
- Use Microsoft Excel, Word, PowerPoint, Project and Visio to develop analyses, presentations, project plans, and process documentation.
- Apply AI Prompting and Agent creation experience to support business process improvement and transformation initiatives.
If you meet these qualifications, please submit your application via the link provided on LinkedIn.
Kindly do not call the general line to submit your application.