What are the responsibilities and job description for the Customer Service Representative position at ACS Air Conditioning Specialist Inc?
Customer Service Representative:
We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills.
Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast paced and busy team.
Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.
Essential Job Duties:
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently and professionally.
- Provide accurate information about products and services.
- Document and update customer records with details of interactions and transactions.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with team members to improve customer service processes.
- Identify customer needs and assist them in making informed decisions.
- Adhere to company policies and procedures while addressing customer concerns.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Participate in training and development sessions to enhance service skills.
- Keep up-to-date with the latest product knowledge and updates.
- Assist in developing support materials and resources for customers.
Preferred Qualifications:
-Experience in Service Titan or similar software
-Experience in dispatching / customer service in home service industry
Salary : $18 - $22