What are the responsibilities and job description for the Field Application Scientist position at ACROBiosystems?
ACROBiosystems is a worldwide leader in developing and manufacturing recombinant proteins and critical reagents/assays to support drug development and clinical applications from target discovery and validation, candidate drug screening and optimization, CMC development, preclinical and clinical studies, commercial production, and companion diagnostics. We are committed to excellence in providing high-quality products and services, as well as accelerating the therapeutic development process.
Our mission is to accelerate the development of target therapeutic drugs. We aim to be a cornerstone company in the life science and healthcare industry. We value the fast growth in a global market over a challenging time by excelling through quality, performance, and innovation, empowering our employees with trust, value, and respect, embracing diversity, and encouraging cross-functional collaboration and continuous learning.
Job Summary
We are seeking a Field Application Scientist to partner with us and contribute to our company's goals and our customers’ needs. The Field Application Scientist will provide technical support to customers in the Central US region. In this position, you will be responsible for responding to customer inquiries and offering technical solutions, as well as building and maintaining strong customer relationships.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment & Physical Demands
Office
While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.
Our mission is to accelerate the development of target therapeutic drugs. We aim to be a cornerstone company in the life science and healthcare industry. We value the fast growth in a global market over a challenging time by excelling through quality, performance, and innovation, empowering our employees with trust, value, and respect, embracing diversity, and encouraging cross-functional collaboration and continuous learning.
Job Summary
We are seeking a Field Application Scientist to partner with us and contribute to our company's goals and our customers’ needs. The Field Application Scientist will provide technical support to customers in the Central US region. In this position, you will be responsible for responding to customer inquiries and offering technical solutions, as well as building and maintaining strong customer relationships.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide timely support for product s and services by answering technical inquiries from customers through email, phone calls, online chat, and visits.
- Offer comprehensive technical solutions and escalate issues and problems where warranted.
- Summarize trends and emerging technologies such as technical tips, FAQs, and troubleshooting guides.
- Identify gaps /errors and recommend updates to technical content on the company website and internal files to improve accuracy and usability
- Present product and technical information at trade shows and customer field visits.
- Participate in product training and continuing education on new applications to stay cutting-edge in scientific technology.
- Lead technical trainings for internal teams.
- Travel within the territory 30-40% of the time.
- Other projects or responsibilities as may be required.
- M.S. or PhD degree in biotech, Ab development, immunology, protein chemistry, organoids, or related discipline required.
- 3 years of experience in relevant laboratory techniques.
- Experience in applied science (antibody development, organoid, cell and gene therapy, clinical research, diagnostics, customer-facing laboratory support) is a plus.
- Proficiency in Mandarin Chinese preferred.
- Excellent written and verbal communication and presentation skills.
- Ability to manage and prioritize multiple projects around changing priorities.
- Strong analytical, critical thinking, and problem-solving skills.
- Dedication to providing great customer service.
- Process orientation with impeccable attention to detail.
- Passion to positively promote and drive success on company initiatives.
Work Environment & Physical Demands
Office
While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.
Salary : $75,000 - $95,000