Office Coordinator 2

Shift:-

Hybrid: In office 3 days per week

Tues – Thurs in office

Job Responsibilities:
Data Analytics and Retail Rate Manager

Retail Rate Coordinator

Work arrangement: Contract position

Reports to: Data Analytics and Retail Rate Manager

Organization: Dealer Service & Warranty Operations

About the role

This role will support the Warranty Legislation Lead by coordinating dealer post-verification activities and maintaining accurate records of dealer requests. This role is responsible for communicating with dealers, monitoring responses, tracking open items, and ensuring follow-up activities are completed on time.

The ideal candidate is organized, detail-oriented, comfortable managing multiple priorities, and able to communicate clearly and professionally with dealership personnel and internal stakeholders through email.

What you’ll do

•             Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.

•             Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.

•             Monitor incoming dealer responses and identify requests that require additional information or follow-up.

•             Follow up with dealers when responses are incomplete, overdue, or require clarification.

•             Maintain accurate and up-to-date documentation for each request and verification activity.

•             Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.

•             Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.

•             Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.

•             Follow established procedures, communication standards, and data-handling requirements.

•             Support continuous improvement of request-tracking and dealer follow-up processes.

•             Monitor Retail Rate and Post Verification Shared mailboxes for request and questions.

Required qualifications

•             Strong written and verbal communication skills.

•             Excellent organization and attention to detail.

•             Ability to manage multiple requests, deadlines, and follow-up activities simultaneously.

•             Comfortable communicating professionally with external contacts, including dealership personnel.

•             Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.

•             Ability to work independently, prioritize daily activities, and escalate issues appropriately.

•             Ability to maintain accurate records and handle business information with discretion.

Preferred qualifications

•             Experience in automotive, dealership operations, warranty, customer service, compliance, or a related business process.

•             Experience maintaining trackers, preparing status reports, or monitoring service-level deadlines.

•             Familiarity with Microsoft SharePoint, PowerApps, Power BI, or similar workflow and reporting tools.

•             Associate degree or equivalent business experience.

What success looks like

•             Dealer communications are timely, clear, professional, and appropriately documented.

•             Post-verification requests and dealer follow-ups are accurately tracked from initiation through completion.

•             Open and overdue items are visible, actively managed, and escalated when necessary.

•             The Warranty Legislation Lead has reliable status information to support workload prioritization and compliance decisions.

•             Request-tracking information remains accurate and supports efficient team reporting.

Additional information

This is a contract position supporting the Warranty Cost Analytics & Retail Rate organization. The selected candidate will work under the direction of the Warranty Legislation Lead and will be expected to follow applicable company procedures for dealer communications, documentation, and information handling.

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.