Personal Computer Support Technician

Responsibilities

• Provide daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.
• Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation.
• Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.
• Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
• Image and stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
• Primary contact for IT projects, including attending meetings as the subject matter expert.
• Strong problem-solving skills.

Qualifications

• An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
• Requires 6-8 years of experience supporting complex end user technologies.
• Experience with operating system installations deployed from MECM (SCCM).
• Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
• Experience with software deployment and endpoint management using Bigfixs preferred.
• Computer certifications from CompTia A , Network , Security are preferred.
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.