What are the responsibilities and job description for the Operations Coordinator position at Acro Service Corp?
Job Details
Job Title: Operations Coordinator
Location: Ashland, VA 23005 (On-site)
Duration: 6 Months (Temp to Hire)
Shift: Monday – Friday, 8:00 AM – 5:00 PM (40 hours/week)
Role Overview:
Your job will be to review, analyze, process, and document parts requests. You will handle customer inquiries, process orders, and ensure accurate parts delivery according to company standards in a heavy call-volume environment.
Key Responsibilities:
- Order Processing: Process customer Purchase Orders (POs), manage returns paperwork, and Issue credits/debits.
- Parts Research: Research inquiries for replacement, foreign, obsolete, inactive, and external vendor parts.
- Customer Support: Resolve customer inquiries via phone and email while handling a high volume of calls.
- Quoting & Invoicing: Provide prompt and accurate material quotes to internal and external customers.
- Problem Solving: Identify and resolve order discrepancies quickly.
- Special Projects: Lead special assignments and other administrative duties as assigned.
Preferred Skills:
- Elevator parts knowledge or 5 years of elevator technical experience.
Qualifications:
- Education: High School Diploma or GED required.
- Experience: 2 years of customer service experience in a heavy call volume environment.
- Software Skills: Working knowledge of MS Word, Excel, and heavy Outlook.
- Technical Skills: Ability to read, interpret, and comprehend technical drawings and specifications.
- Communication: Effective verbal and written communication skills.
- Traits: Strong organization skills and high attention to detail.