Learning Management System Administrator

Essential Job Functions:

• Lead and improve learning operations that support global LMS effectiveness, compliance, and business readiness.

• Troubleshoot and resolve complex LMS issues across learner access, training status, content, reporting, and data integrity.

• Manage support tickets and provide advanced Tier 2 support, including root cause analysis and timely resolution.

• Support Corporate Required Training (CRT), including assignments and reporting.

• Partner with Legal, HR, and business stakeholders to ensure learning programs meet compliance, governance, and documentation requirements.

• Serve as a key contact for stakeholders and learning partners to align priorities, timelines, and issue resolution.

• Analyze learner, training, and integration data to identify trends, risks, root causes, and improvement opportunities.

• Develop and maintain dashboards, reports, and metrics that support compliance and business decisions.

• Maintain data integrity across learner records, assignments, completions, learner groups, deficiency reports, and system integrations.

• Support the learning technology roadmap by identifying operational impacts, integration needs, and process improvements.

• Coordinate course setup, testing, launch, maintenance, and reporting with instructional designers, SMEs, vendors, and stakeholders.

• Support course administration for assigned business functions, including creation, maintenance, reporting, and learner support.

• Manage ILM documents and guide teams on file storage, retention, and governance.

• Create and improve standard work, job aids, best practices, and governance processes for LMS administration and reporting.

• Support audit readiness through documentation review, evidence collection, and follow-up on training compliance and records.

• Deliver strong customer service, accountability, and collaboration across global business functions in support of GBS service excellence.

Role Qualifications:

Educational Background: Bachelor’s degree in Instructional Design, Education, Business Administration, or a related field, or an associate degree with 5 years of relevant experience.

Experience:

• 3 years of experience in learning operations, LMS administration, training data analysis, reporting, or a related field.

• Experience supporting global LMS operations, data analysis, project delivery, and learning measurement.

• Experience with Corporate Required Training, compliance tracking, audit readiness, and governance in a regulated environment.

• Ability to build reports, dashboards, and analytics that support decision-making.

• Advanced Microsoft Office skills, including Excel PivotTables, VLOOKUP, and file merging.

• Experience managing complex projects involving learner, training, business, country, or group data integrations.

• Strong project management skills with the ability to manage multiple priorities and deadlines.

• Experience creating standard work, best practices, and governance processes that improve learning operations.

• Experience partnering with Legal, HR, business functions, shared services, and learning stakeholders.

• Experience supporting the full course lifecycle, including setup, testing, launch, maintenance, and reporting.

Interpersonal Skills: Strong verbal and written communication skills, with the ability to build relationships, manage conflict, and influence cross-functional partners without direct authority.

Adaptability: Adapts to changing priorities, manages competing deadlines, and maintains strong ownership, attention to detail, and data accuracy. Balances operational responsiveness with strategic thinking, identifies risks early, and drives timely resolution.