IT Help Desk Service Specialist

Job Title: Help Desk Service Specialist

Duration: 12 Months contract

Location: Carson City, NV 89712- ONSITE

Pay Rate: $24/hr on W2 without any benefits.

Job Description :

RESPONSIBILITIES

• Responsible for providing tier-one network and systems support by answering, responding, and solving customer’s technical requests in a non-scripted environment.
• Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.
• Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.
• Assisting with asset management of computers, peripheral devices and printers
• Writing customer communications, processes, and other customer-facing documentation.
• Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
• Work within an agile project management environment.

QUALIFICATIONS

• Solid knowledge of Service Desk and Customer Support center operations.
• Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
• Have a proactive nature with the ability to solve problems.
• Be able to work on multiple projects, activities, and tasks, simultaneously.
• Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The ideal candidate should have one or more of the following certifications:

• CompTIA A , CompTIA Network , CompTIA Security

• MCSA: Windows 10

• MCSE: Desktop Infrastructure

• ITIL

• Udemy IT Help Desk Professional

BENEFITS:

Medical, dental, vision, life, disability, EAP, and 401(k).

"The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all."