Specialist - Cash App & Receivables

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking a Specialist in Cash App & Receivables to join our team in Grand Rapids. This role reports to the Senior Manager for the functional area in Accounting & Finance Operations. The Cash App & Receivables Specialist supports the accurate and timely execution of processes within the function. This role works closely with their peers, our Accounting automation partner/offshore delivery team, internal stakeholders, the functional Senior Manager, and the Business Process Owner team to ensure accuracy, resolve issues, and maintain process consistency. This role acts as a hands-on subject-matter expert, supporting day-to-day functional activities, addressing escalations, and contributing to continuous improvement initiatives.

Responsibilities:

• Serve as the primary onshore escalation point for Operations staff and offshore delivery teams, taking ownership of complex issues, ensuring timely resolution, and providing clear communication across all stakeholders.
• Drive process consistency and improvement by analyzing recurring issues, coordinating with offshore leads, sharing best practices, and supporting training/documentation to reduce future escalations and strengthen overall service delivery.
• Assist in the development and enhancements of processes through streamlining tasks and improving efficiency.
• Develop and maintain strong relationships with Accounting automation partner/offshore delivery team, Operations, Growth, Accounting, & Finance teams, addressing escalations, inquiries, and resolving discrepancies in a professional and timely manner.
• Stay up-to-date and in compliance with industry regulations and best practices. Implementing and maintaining accounting policies, procedures, and controls to ensure compliance with regulatory requirements and company guidelines.
• Identifies potential financial risks and raises these issues, along with suggested solutions, to leaders and Operational Excellence.
• Participate in special projects and initiatives as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
• Ensure accurate and timely completion of tasks related to carrier invoices and payments.
• Works closely with offshore delivery teams to ensure high-quality and consistent processing that meet our SLAs, performing regular quality audits.
• Support training documentation and knowledge sharing for both onshore and offshore teams.
• Participate in UAT (User Acceptance Testing) for system enhancements or process changes.
  
  

Requirements

Required Qualifications

• Strong understanding of Cash App & Receivables operations
• Demonstrates ability to navigate, problem solve, and complete complex processes
• Exceptional attention to detail and accuracy, with the ability to analyze complex financial data.
• Initiative to complete work without the prompting of others.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with agency partners, carrier partners and internal stakeholders.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Solid problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues.
  
  

Education and Experience:

• Bachelor's degree in accounting, finance, or a related field preferred.
• 3-5 years of insurance accounting experience in Cash App & Receivables required.
• Demonstrated proficiency in Applied Epic agency management system.
• Proficient in using agency management system software and Microsoft office applications.
• Strong cross-functional knowledge across all insurance accounting processes.
• Familiarity with process improvement tools or methodologies (i.e., Lean, Six Sigma, automation).
  
  

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
  
  

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.