What are the responsibilities and job description for the Operations Associate position at Acrisure?
Job Title: OPERATIONS ASSOCIATE
Department: COMMERCIAL SPECIALTY
Location: OAK RIDGE, TN
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
As an Operations Specialist on the Commercial Underwriting Team, you will play a vital role in supporting day-to-day operational efficiency by overseeing the workflow and performance of our BPO (Business Process Outsourcing) team. This role ensures timely and accurate task assignment, monitors service levels, and maintains streamlined operational processes. The Operations Associate also handles reconciliation duties, identifies process gaps, and steps in to complete any tasks that fall outside the scope of the BPO team.
Responsibilities:
- Monitor and ensure the BPO team adheres to agreed service level standards.
- Assign operational and administrative tasks to the BPO team in an organized and timely manner.
- Conduct digital carrier reconciliations to ensure accuracy between systems.
- Complete any tasks the BPO team is unable to perform, based on notations or process complexity.
- Continuously review, assess, and modify processes to support BPO efficiency and accuracy.
- Collaborate with internal teams to ensure handoffs to the BPO team are clear, consistent, and effective.
- Identify workflow or process issues and escalate or resolve as needed.
- Maintain documentation of task procedures and process changes.
- Monitor and maintain data integrity across underwriting systems, ensuring information is complete, current, and compliant with company standards
- Coordinate with carriers, agents, and internal teams to gather required documentation and resolve outstanding issues
- Track and manage submission flow to ensure service level agreements (SLAs) and deadlines are met
- Assist with the implementation and maintenance of operational workflows and process improvements
- Ensure compliance with regulatory and carrier-specific requirements throughout the policy lifecycle
- Identify and escalate any system or process issues to the appropriate teams for resolution
- Contribute to cross-functional initiatives aimed at increasing efficiency, accuracy, and client satisfaction
- Assist with various operational processes and needs
Requirements:
- Excellent organizational skills with the ability to manage multiple tasks and priorities under tight deadlines
- High attention to detail and accuracy in data entry, documentation, and communication
- Proven ability to work independently while maintaining a team-first mindset
- High proficiency in Microsoft Excel
Education/Experience:
- Bachelor’s degree or equivalent work experience in insurance, business, or a related field
Benefits & Perks:
- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Opportunities for Growth
- Parental Leave
- Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh. For more, visit www.Acrisure.com or learn more here.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
www.Acrisure.com/privacy/caapplicant
.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
