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Insurance Operations Specialist

Acrisure
Grand Rapids, MI Full Time
POSTED ON 11/18/2025 CLOSED ON 12/17/2025

What are the responsibilities and job description for the Insurance Operations Specialist position at Acrisure?

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

We are seeking a dynamic and detail-oriented Insurance Operations Specialist to join our Corporate Insurance team. As our Insurance Operations Specialist, you'll be at the heart of our risk mitigation efforts, ensuring smooth daily operations while contributing to the long-term success of our insurance strategies. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, has a high attention to detail, and has a passion for the intricate world of insurance.

Key Responsibilities:

Placement Support

  • Assist in the preparation and submission of insurance applications and renewals
  • Gather and organize necessary documentation for policy placements and renewals
  • Liaise with underwriters and insurers to obtain quotes and policy terms
  • Review insurance policies and quotes for accuracy and completeness before delivery to clients
  • Maintain up-to-date records of policy placements, renewals, and related communications
  • Support market research and data analysis tasks, including managing flood zone assignments and international program data
  • Assist with due diligence in connection with potential acquisition targets, assessing insurance program and coverage requirements for acquired businesses

Administrative Support

  • Prepare and issue certificates of insurance in connection with renewals and on an ad hoc basis
  • Support mid-term endorsement and other policy servicing tasks
  • Schedule and coordinate intake calls, manage client communications, and follow up on documentation
  • Review and track endorsements, invoices, and related payments
  • Serve as a backup for administrative tasks and support team coverage during absences

Requirements

Required Qualifications

  • Bachelor’s degree in Business Administration, Sales, Risk Management, or a related field (or equivalent work experience)
  • Michigan Property & Casualty Producer License (if not licensed, willing to obtain within 6 months of start date)
  • Minimum of 1 year of experience in the insurance industry
  • Strong understanding of insurance policies, placement procedures, and account documentation
  • Excellent communication skills with the ability to explain complex information clearly
  • Keen attention to detail and strong organizational abilities
  • Proficiency in insurance management software and data entry
  • Analytical thinking and problem-solving skills
  • Ability to work efficiently in a fast-paced environment and manage multiple priorities
  • Proficiency in MS Word, Excel, PowerPoint, EPIC, Riskonnect, Salesforce
  • Strong time management skills with the ability to meet deadlines

Preferred Qualifications

  • 3-5 years of experience in the insurance industry, with a focus on placement
  • Adaptability to handle various tasks across claims and placement functions

Career Development

This position is ideal for candidates with a desire to grow within an insurance organization. Join our dedicated team and be part of our mission to provide exceptional insurance services.

If you're ready to take on a dynamic role where you'll contribute to both claims management and insurance placement, we want to hear from you. Apply now!

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks:

  • Competitive compensation
  • Generous vacation policy, paid holidays, and paid sick time
  • Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
  • Company-paid Short-Term and Long-Term Disability Insurance
  • Company-paid Group Life insurance
  • Company-paid Employee Assistance Program (EAP) and Calm App subscription
  • Employee-paid Pet Insurance and optional supplemental insurance coverage
  • Vested 401(k) with company match and financial wellness programs
  • Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
  • Paid maternity leave, paid paternity leave, and fertility benefits
  • Career growth and learning opportunities
  • …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.  

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. 

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com.

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Welcome, your new opportunity awaits you.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
  • … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

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Salary.com Estimation for Insurance Operations Specialist in Grand Rapids, MI
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