Insurance Customer Service Representative

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a property and casualty customer service representative to support our aerospace and aviation team. This role is responsible for servicing client accounts, processing policy documentation, and supporting day to day insurance operations. This position works with a variety of aviation clients and plays a key role in ensuring accurate policy handling and a high level of client service. While aviation experience is not required, candidates must have a basic foundation in property and casualty insurance and prior experience in an insurance servicing environment.

Responsibilities

• Support clients with policy servicing needs, including applications, endorsements, certificates, and billing inquiries
• Review new and renewal policies to ensure accuracy and completeness
• Process and manage insurance documentation, including ACORD forms
• Maintain accurate and up to date client records within the agency management system
• Document all client interactions and activities within internal systems
• Communicate with clients, carriers, and internal partners via phone and email
• Assist with renewal processing and collection of required underwriting information
• Ensure compliance with company standards, client requirements, and applicable regulations
• Collaborate with team members to support efficient and accurate account servicing
  
  

Requirements

• Previous experience in an insurance servicing, customer service, or call center role within the insurance industry required
• Hands on experience working with ACORD forms is mandatory
• Working knowledge of property and casualty insurance concepts and terminology
• Experience with Applied EPIC or similar agency management systems is preferred but not required
• Strong attention to detail and ability to manage documentation accurately
• Strong communication and interpersonal skills
• Ability to prioritize tasks and manage multiple responsibilities effectively
• Proficiency with Microsoft Office
• Experience supporting policy servicing, endorsements, or renewals is preferred
  
  

Education and Licenses

• High school diploma or equivalent required
• If not currently licensed, ability to obtain Property and Casualty license within 90 days of hire required (this would be paid for by Acrisure)
  
  

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
  
  

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.