Claims Supervisor - Liability

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

Investigate general liability and auto liability claims as assigned by claims supervisor, determine liability based upon facts, applicable negligence laws, case law and statutes. Manage high exposure and litigated files to ensure ongoing adjudication of claims within service expectations and identify subrogation of claims and negotiate settlements. Communicate directly with clients, claimants, and attorneys to manage claims in a timely and economic manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Receives claim assignments from claim supervisor; examines claim forms and other records to determine insurance coverage.
• Interviews, telephones, and/or corresponds with claimant(s) and service providers within established time frame; documents the results of these contacts.
• Consults police reports and medical records to determine nature and extent of the accident.
• Reviews medical bills to ensure treatment is reasonable, necessary and related to the injury; approves bills for payment.
• Ensures that claim file documentation and reserves are current; and keeps client advised on claim status.
• Negotiates settlement with claimant within limits of authority and in accordance with applicable state laws.
• Coordinates and monitors litigation with attorneys.
• Monitors medical issues.
• Brings claims to conclusion.
• Handles caseload consisting of complex liability claims.
• Independently prepares for and attends client meetings to discuss claim status, reserve levels and action plans.
• Participates in mentoring program to assist in the professional development of less experienced adjusters.
• Assists with client development, education, and problem solving.
• Completes Excess reports and requests for reimbursement; submits these to carrier; follows up for recovery.
• Handles claims involving subrogation from investigation through recovery.
  
  

Additional Responsibilities:

• On-site investigation of claims when necessary.
• Mentors less experience co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability
• Analyzes and resolves client issues independently.
• Attends marketing calls to present information about the claim process.
• Other duties may be assigned
  
  

Qualifications

• High school Diploma or equivalent is required
• 3-5 years prior experience handling auto/general liability claims/ or an equivalent combination of training, education and experience.
• State Adjuster licensing required; (NY license preferred)
• Strong organization skills, attention to detail and the ability to multi-task and prioritize work are required.
• Analytical thinking skills are needed to properly evaluate complex claims
• A strong attention to detail is necessary as claims adjusters must carefully review documents and policies
• Good verbal and written communication skills, as well as interpersonal skills are required, experience with negotiations, knowledge of litigation process is preferred.
• Ability to listen well and negotiate with constituents is needed.
• Ability to speak a second language is an asset
• Basic computer skills or the ability to quickly learn new software are required
• A strong work ethic and time management skills is needed, to efficiently handle a caseload ranging from minor to complex claims
• Ability to establish and maintain good rapport with clients and claimants is needed.
• Ability to calculate figures is required
  
  

Physical Demand

While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.