Claims Representative

Job Description
About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary
Acrisure is seeking a Claims Specialist to manage multi-state claims, including workers’ compensation, indemnity, employer’s liability, and subrogation exposures. This role is responsible for independently handling claims from assignment through resolution while ensuring timely, accurate, and compliant claim outcomes.
The Claims Specialist will investigate claims, evaluate coverage, manage litigation activity, and coordinate all aspects of the claims process. This position is well suited for an experienced claims professional who is comfortable working in a fast paced environment, managing multiple files, and making sound claim decisions with a high level of autonomy.
Workers’ compensation experience is beneficial but not required. Candidates with strong claims handling fundamentals from related insurance or claims environments who are interested in learning workers’ compensation are encouraged to apply.
Responsibilities

• Manage a caseload of multi-state claims, including workers’ compensation, indemnity, employer’s liability, and subrogation exposures
• Conduct initial claim investigations, including coverage verification, compensability determination, and timely contact with involved parties
• Communicate with injured workers, employers, medical providers, attorneys, and other stakeholders to support claim resolution
• Set and manage reserves within established authority levels
• Ensure timely delivery of benefits and required notices in accordance with jurisdictional requirements
• Coordinate return to work efforts in alignment with medical guidance and employer programs
• Manage litigation activity, including working with defense counsel and attending hearings or depositions as needed
• Negotiate settlements with injured workers, attorneys, and other parties
• Identify and pursue subrogation opportunities and manage third party recoveries
• Review medical and expense bills for accuracy, causation, and appropriateness
• Maintain accurate and timely documentation within the claims management system
• Prepare claim status reports and participate in claim review meetings
• Assign and coordinate nurse case management resources when appropriate
• Collaborate with leadership on complex claims requiring additional support or escalation
  

Requirements

• 2 to 5 years of claims handling or related insurance experience required
• Strong understanding of claims processes, investigations, litigation management, and claim resolution strategies
• Workers’ compensation claims experience beneficial
• Strong analytical skills, decision making ability, and attention to detail
• Strong communication and negotiation skills
• Ability to manage multiple claims in a fast paced environment
• Strong organizational and time management skills
• Proficiency with Microsoft Office and claims management systems
• Ability to work independently with limited supervision
• Litigation experience beneficial
  

Education and Licenses

• High school diploma required, bachelor’s degree beneficial
• Relevant state licensing beneficial or ability to obtain as required
  

Pay Details:
The base compensation range for this position is $50,000 - $60,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
  

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.