What are the responsibilities and job description for the Claim Service Coordinator, Claims Assistant position at Acrisure?
PRIMARY PURPOSE: To provide assistance to the claim staff by performing a variety of administrative tasks based on jurisdictional requirements. Responds to customer inquiries.
ESSENTIAL FUNCTIONS And RESPONSIBILITIES
High school diploma or GED required.
Experience
Relevant work experience can be substituted for required education.
One year of clerical or customer service experience or equivalent combination of education and experience required.
Skills & Knowledge
Thoroughness. Technical Capacity. Problem Solving. Customer Service Oriented Teamwork
Work Environment
This job operates in a professional office environment. Calls may be recorded for quality assurance purposes. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Based on business needs this may change. This position can be remote.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
ESSENTIAL FUNCTIONS And RESPONSIBILITIES
- Prepares file for legal defense referrals or subpoena responses.
- Prepares variety of letters, reports and forms
- Schedules physician appointments and sends appropriate letters and records
- Edits and organizes a variety of records for Utilization or Legal Review
- Answers phone related inquiries
- Makes outbound calls to request information and follow up
- Prepares various letters, reports and forms.
- Performs other duties as assigned.
- Supports the organization's quality program(s).
High school diploma or GED required.
Experience
Relevant work experience can be substituted for required education.
One year of clerical or customer service experience or equivalent combination of education and experience required.
Skills & Knowledge
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Strong organizational skills
- Efficient time management skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Can determine what next steps are required and proactively respond
- Be able to multi task in various systems and/or programs
Thoroughness. Technical Capacity. Problem Solving. Customer Service Oriented Teamwork
Work Environment
This job operates in a professional office environment. Calls may be recorded for quality assurance purposes. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Based on business needs this may change. This position can be remote.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.