What are the responsibilities and job description for the Senior Employee Relations Specialist position at Acrisure, LLC?
About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 19,000 entrepreneurial colleagues in 22 countries and have grown from $38 million to $4.8 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Responsibilities: Conduct thorough, effective, and impartial investigations in response to complex and sensitive employee related issues, complaints, and grievances, such as harassment, discrimination, retaliation, hostile work environment, and other violations of rules, regulations, policies, and procedures. The Senior level ER Specialist will have the proven ability to independently and effectively facilitate a broad range of cases and investigations, including highly complex matters. Ensure consistent interpretation and application of Acrisure policies and practices in investigations and related matters. Serve as the primary point of contact for assigned investigations and collaborate/coordinate with necessary stakeholders (including Legal where needed) throughout the process and communicate regularly regarding pending investigations. Utilize effective interviewing and documentation strategies & techniques. Expert ability to synthesize multiple data points, identify patterns, corroborate facts, and prepare concise written reports and summaries of findings detailing the factual outcome of the investigation and make well supported recommendations on specific actions, countermeasures, operational improvements, and risk mitigation. Advise concerned parties of report findings appropriately, and track completion of agreed upon actions to a thorough completion of each case. Provide guidance and assist with the development and delivery of appropriate performance feedback and/or action plans including corrective/disciplinary documents and actions. Liaise with relevant legal, HR, business, and other stakeholders to develop and convey all HR related concerns resulting from investigations & provide guidance in addressing employee relations issues, ensuring compliance with company policies and applicable laws and regulations. Maintain a repository of accurate case relevant material in alignment with the Acrisure Confidentiality and Data Retention Policies and applicable legislative requirements, utilizing designated case management tools/processes effectively. Provide guidance and support to HR Business Partners, managers, more junior Employee Relations Specialist(s), and others as needed. Maintain advanced knowledge of applicable employment laws, regulations, and industry best practices related to employee relations, making recommendations for policy updates or changes as necessary. May collaborate with cross-functional teams, including Legal, HR, and other stakeholders as needed to develop and implement effective employee relations educational material, strategies, policies, and/or procedures. May provide other policy, compliance and regulatory functions as assigned. Requirements: Strong conflict resolution and mediation skills, with the ability to remain impartial and objective. Experience preparing effective written reports with summaries of findings and appropriate recommendations. Strong analytical skills with the ability to effectively collect and synthesize data and information from disparate sources to make investigative findings and recommendations for remediation of issues. Exceptional problem-solving skills with proven interpretive, evaluative, and constructive thinking abilities, along with strong logical and deductive reasoning abilities. Excellent interpersonal and communication skills (both written and verbal), with the ability to present salient facts, guidance, & recommendations, and communicate effectively at all levels of the company. Strong time management and organizational skills, with the ability to prioritize and manage high volume workload and competing multiple tasks simultaneously. Experience in developing and/or delivering training material and/or programs related to employee relations and compliance. Proven ability to think strategically and effectively work across a complex, matrixed organization. Ability to handle sensitive and confidential information with integrity and maintain strict confidentiality. Education/Experience: Bachelor's degree in HR, Business, Management, or equivalent practical experience required. Master’s degree preferred. PHR or SHRM – CP or SHRM-SCP preferred. Advanced knowledge of labor laws, employment regulations, HR best practices, as well as their application in an operating environment, required. 5-7 years of relevant Employee Relations/Investigations experience gained in either an HR Business Partner role, Employee Relations role, applicable HR leadership, or equivalent experience practicing employment law. Multi-state experience preferred. Workday experience is a plus. Strong working knowledge with HRIS systems and proficiency in Microsoft Office Suite. #LI-Onsite #LI-MF2 Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place! To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.