Servicing Analyst

Servicing Analyst Req #176 Irvine, CA, USA Job Description Posted Tuesday, March 31, 2026 at 6:00 PM At Acra Lending our employees enjoy an opportunity to work with great people. We celebrate several events throughout the year accompanied by raffles and giveaways for employees nationwide. We are especially proud to give back to our community and truly enjoy one another's company. We are looking for candidates to join our team who are passionate about their vocation. Who are committed to making a contribution and are looking to gain experience in order to grow in their career. Our headquarters are located on a beautiful campus in Irvine, California and if you work out of our Irvine office we can also provide a free gym membership. Position Summary The Servicing Analyst – Investor Support supports servicing-related investor inquiries and operational issues by investigating loan-level activity, coordinating across teams, and ensuring data consistency across servicing systems. This role plays a key part in strengthening servicing governance, reducing operational risk, and supporting scalable processes as portfolio complexity grows. Serve as the initial point of intake for servicing-related investor inquiries, researching and responding to loan-level questions related to payment application, transaction history, escrow/advances, remittance activity, and trade/transfer history Perform data analysis and reconciliation across subservicer data), internal systems, and investor-facing outputs to identify and investigate discrepancies and support root cause analysis Draft responses to investor inquiries and coordinate cross-functionally to ensure timely and accurate resolution Partner with internal teams including Servicing, Investor Reporting, Accounting, Capital Markets, IT, and subservicers to investigate issues, track progress, and ensure follow-through Support tracking and monitoring of key servicing metrics and performance indicators across subservicers and internal processes Analyze data to identify trends, anomalies, and recurring issues impacting servicing performance and data integrity Assist in the development and maintenance of reporting and tracking tools to support operational oversight and governance Identify gaps in data quality and process consistency and contribute to improving controls, documentation, and standard workflows Support the development and documentation of SOPs and standardized processes to enhance operational efficiency and scalability Assist with new investor onboarding inquiries, portfolio-specific requests, and ad hoc servicing investigations and projects Qualifications Solid knowledge of mortgage servicing operations, including payment application, amortization schedules, transaction-level activity, purchase advice/schedules, and advances reconciliation Exposure to remittance processes and loan trade/purchase lifecycle Advanced proficiency in Excel (e.g., data analysis, reconciliations, pivot tables) Experience with Servicing systems like MSP, Finastra or Valon. Strong analytical and problem-solving skills with the ability to work with large datasets Excellent communication and interpersonal skills, with the ability to clearly convey complex servicing and data-related information to investors and internal stakeholders Strong customer service mindset with a focus on responsiveness, accuracy, and relationship management Experience with SQL or other data query tools is a plus Benefits Our benefit offerings include: Medical, dental, vision, wellness programs, EAP counseling services, FSA & HSA, company sponsored life insurance for employee, voluntary life insurance for employee, spouse and child, AD&D Insurance, voluntary short-term and long-term disability, critical illness insurance, accident insurance, legal assistance, pet insurance, living will and trust preparation discounts, commuter program, annual walking challenge, employee appreciation events and monthly sales awards. At Acra Lending, we were founded with a clear purpose: to specialize in alternative income loan products that help borrowers qualify for our flexible loan programs. We operate in 39 States, out of nine offices in Arizona, California, Florida, Georgia, Hawaii, Missouri, Nevada, Texas, and Utah along with a growing team of remote professionals across the country. Throughout the mortgage industry, Acra Lending is widely known for responsible lending practices, product innovation and operational efficiency. The foundation of our Company is built on helping our customers by providing Non-QM mortgage solutions for today’s borrower in residential and commercial properties across America. Our Leadership team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We reward our employees with a competitive salary and a variety of benefits to help our team members reach their health, retirement, and professional goals along with an exceptional 401k match program. We look forward to meeting you! Job Details Job Family Operations Pay Type Salary