What are the responsibilities and job description for the Store Sales Associate position at ACR Supply Co?
Why ACR Supply? ACR Supply is a family owned HVACR company known for incredible customer service and quality products. We are humbled to be recognized as a 2018, 2021, 2022, 2023, 2024, and 2025 Best Christian Places to Work awardee. We have worked diligently to create a work environment where our team members get up every morning and truly want to come to work. At ACR Supply, we believe in serving with excellence, and our Store Sales Associates are at the heart of that mission. If you’re looking for a role where your daily work has a direct impact on businesses, families, and entire communities, we’d love to have you on our team.
What You’ll Do: As a Store Sales Associate, you’ll create exceptional experiences for walk-in customers, phone-in contractors, and internal teammates. You’ll guide contractors to the right solutions, process orders quickly and accurately, and keep our store running smoothly and efficiently. It is expected that the Store Sales Associate will work a minimum of 40 hours per week in accordance with the standard company operating hours of 7:00am – 4:30pm, Monday – Friday. Occasional evening and weekend work may be required based on business needs.
Key Responsibilities:
- Greet customers with a positive, helpful attitude and a servant's heart in the store and over the phone
- Accurately process, invoice, and quote customer orders, changes, and returns according to ACR policies and procedures
- Assist contractors with product selection and technical questions
- Keep shelves stocked, organized, and clean for easy product access
- Collaborate with teammates to solve customer problems quickly
- Learn and grow HVAC product knowledge to better serve our customers
- Call manufacturers for product availability and place special orders with manufacturers.
- Open and close the store as assigned.
- Drive sales by promoting new products, special deals, and innovative solutions.
How You’ll Make an Impact
- Help HVAC contractors stay on schedule and reduce callbacks
- Support field technicians by making sure they get the right parts—fast
- Contribute to a positive in-store experience that keeps customers loyal
- Build trust with contractors who count on ACR for expert support
- Reinforce a culture of excellence and service in every interaction
What You’ll Bring:
- High school diploma or GED
- 1 year paid experience in a customer service role
- 3 years working in the HVAC industry (preferred)
- 3 years warehouse experience (preferred)
- 3 years inventory/ERP experience (preferred)
- Knowledge of the HVAC industry products and practices
- Ability to multitask in a fast-paced environment
- Positive team-oriented mindset with a commitment to excellence
- Demonstrated ability to learn and use new technology
- Excellent customer service and communication skills
- Attention to detail
- Strong Critical Thinking skills and problem solving ability
- Excellent organizing, planning, and prioritization skills
- Strong active listening and social perceptiveness
- Current and Valid Driver’s License with at least one year of driving experience
- Meet physical demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to use hands and fingers handle or feel; reach with hands and arms; and talk or hear. The team member frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The team member is occasionally required to sit and climb or balance. The team member must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Where You’ll be Working: This position works in a store and warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and standard warehouse equipment such as hand trucks, box cutters, forklifts, and tape dispensers. This role requires standing for extended periods of time, which may include the entirety of the scheduled shift.
What You Can Look Forward To: Benefits & Perks (for eligible associates)!
- Paid time off and Paid holidays off
- Medical, dental, vision, life insurance
- Supplemental insurance
- Volunteer paid time off
- AAA roadside assistance
- 401k program with company match
- Family fun day
- Personal and professional development and training
- A supportive work culture… and the list goes on!
Join the ACR Family! If you enjoy solving problems, serving others, and working in a high-impact role, we want to meet you. Click below to apply and join the ACR family.
*ACR Supply Company is committed to Equal Employment Opportunity. Reasonable accommodations are available for qualified individuals with disabilities. If you need assistance or accommodation due to a disability, you can call us at 919-765-8398*