Client Success Specialist - Bilingual (Spanish)

Summary

Are you passionate about supporting early childcare programs and making a difference in the lives of children? Early Learning Ventures (ELV) is seeking a Client Success Specialist - Bilingual (Spanish) to join our Business Services Team. In this role, you will interact with early childcare programs, directors, key staff, and other stakeholders to provide and process information in response to inquiries, concerns, and requests about ELV’s shared services products and services. You will train early childcare programs on the use of ELV’s web-based software system, online resource platform, and third-party financial services solution.

If you are passionate about early childhood education and want to join a dynamic team dedicated to supporting childcare programs, we would love to hear from you. Apply now and help us create long-lasting partnerships with our providers and stakeholders!

Duties

• Serve Early Child Care programs, remotely and in person, by providing product and service information, troubleshooting, and resolving product and service problems.
• Deliver training on products and services to Early Child Care program directors and staff in a variety of formats, including instructor-led and webinars.
• Assist in developing and maintaining training content for both in-person and online trainings.
• Support retention of existing Early Child Care clients and provide onboarding and implementation support for new clients.
• Maintain accurate records in various reporting databases and prepare product and service reports.
• Establish and maintain effective relationships with internal and external stakeholders, providing feedback and reinforcement regularly.
• Follow project objectives, policies, procedures, and performance standards within the boundaries of requirements and project specifications.
• Maintain thorough follow-up with customers, direct reports, team members, and the entire organization.
• Assist with technology product updates and quality assurance.
• Collaborate with cross-team work as needed.
• Perform other duties as assigned.
• Assist with occasional translations.
• Utilize CRM tools to track client support and follow-ups.
  
  

Requirements

• Fluent in both English and Spanish, with excellent written and verbal communication skills in both languages.
• Detail-oriented and results-focused.
• Ability to learn new software systems quickly.
• Excellent time-management and prioritization skills.
• Solid project and product management skills, with demonstrated experience delivering on a deadline.
• Independent thinker and problem solver.
• Resourceful with good follow-up skills.
• Commitment to seeing tasks through to the end.
• Presence of mind, analytical thinking, and logical thinking.
• Ability to accept, promote, and lead change within the work environment.
• Effective influence and communication skills cross-functionally.
• Desire to work in a fast-paced, ever-changing environment.
  
  

Experience:

• 1-3 years’ experience in customer service, data entry, product training.
• Proficient with Microsoft Office Products.
• Familiarity with multiple operating systems and cloud-based applications.
• Familiarity with CRM tools.
• Ability to navigate multiple browsers, tabs, and windows.
  
  

Remote Office Requirements:

• Dedicated private workspace on remote workdays.
• Reliable internet connection with a minimum download speed of 90 Mbps and minimum upload speed of 15 Mbps.
  
  

Nice To Haves

• Bachelor’s Degree preferred.
  
  

Benefits

• Excellent benefits (medical, dental, & vision)
• Company-paid life insurance
• 401(k) with company match
• Employee assistance programs
• Paid vacation days
• Paid personal days
• Paid holidays
  
  

Work Remotely

Flexible work from home options available

About Us

Early Learning Ventures (ELV) is a nonprofit organization dedicated to expanding access to high-quality Early Care and Education (ECE). Through an innovative shared services model, ELV streamlines business functions for child care providers, making it easier to manage financially stable, high-quality businesses. By partnering with various organizations and utilizing an online, cost-effective platform, ELV supports child care providers in strengthening their businesses, saving time and money, and providing quality care to more children.

With an Early Head Start-Child Care Partnerships (EHS-CCP) grant, ELV and its collaborators deliver top-tier, comprehensive early childhood services to eligible children in high-need, low-capacity communities across six counties in Colorado. ELV’s shared services model enhances the efficiency and effectiveness of service delivery, ultimately supporting the development of infants and toddlers.