Estates Breakfast/Juice Bar Attendant

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs
  
  

JOB OVERVIEW:

Assist in providing quality food and beverage service to guest courteously and efficiently. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service. Assist by setting tables, filling beverage glasses, and providing silverware. Cleaning tables, booths, and chairs, quickly removing dirty dishes, and serving drinks. Occasionally serve food and beverages to patrons at tables. Be professional, friendly, and strive to meet the highest standards of quality customer service. Provide high-quality service that will help us maintain and attract patrons.

REPORTS TO: Villa Supervisor/ Housekeeping Manager

Essential:

• Fluency in English both verbal and non-verbal.
• Ability to:
  
  

Desirable:

• Previous experience in cleaning luxury properties.
• Knowledge of proper chemical handling, cleaning of high end finishings for floors, wall coverings, ceilings, fixtures, etc.
• Fluency in a foreign language, preferably Spanish.
• High school graduate or equivalent vocational training.
• Experience in hospitality industry in similar position.
• Previous guest relations training.
  
  

Physical Abilities

Essential:

• Exert physical effort in transporting 30 to 40.
• Endure various physical movements throughout the work areas.
• Reach 18/26 inches/feet.
• Remain in stationary position for 8 hours throughout work shift.
• Satisfactorily communicate with guests, management, and co-workers to their understanding
  
  

Essential Job Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests and residents, however busy and whatever time of day.
• Maintain positive guest and resident relations at all times.
• Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and proper table set ups.
• Understand and Deliver service in accordance with Forbes Five Star, AAA Five Diamond and LQA standards
• Maintain knowledge of and strictly abide by state liquor regulations.
• To participate in our commitment to sustainability you are to engage in eco-conscious initiatives, and lead by example, contributing to our mission of fostering a greener future as we embrace the perspective that at Acqualina, we are not just a team; we are stewards of the environment and champions of sustainability.
• Receiving items and food deliveries.
• Clean and organize the food items in the fridge.
• Do inventory after end of the shift.
• Clean and refill all the coffee machines on the 4th floor.
• Store all delivery items FIFO (first in, first out)
• Clean the kitchen and juice bar area.
• Check and change the chair cushions inside the banquet and both terraces.
• Write down the breakfast covers daily.
• Pick up all the garbage and dirty linen down to garbage areas.
• Inventory for the linen and napkins.
• Prepare the food for breakfast the next day.
• Wash and dry all the dishes.
• Baked all the pastries and croissants rotate items on scheduled.
• Music to be on and proper volume.
• Cook oatmeal.
• Ensure menu displays are on and correct information.
• Walkthrough before, during and after events and complete report.
• Ensure music level is appropriate.
• Full knowledge activations, times, movies, special events, kids’ activities and show them with residents.
• Assist with coffee service.
• Need to know how to operate all amenities and check in residents and guests in circus maximus, bowling alley, movie theater, F1 simulator, golf simulator, kids’ room and teens room.
• Set up the breakfast and juice bar.
  
  

Secondary Job Functions

• Assist in service of food as assigned.
• Follow the maintenance program and cleaning schedule as assigned.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Help breakfast and juice bar attendant for cutting fruits, cleaning, and during service.
• Assist Villa attendant cleaning, refilling coffee station.