What are the responsibilities and job description for the Porter position at Acqualina Resort & Residences on the Beach?
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We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages
Transport Resident luggage, packages, and food deliveries to/from resident units. Escort guests to Units and inform guests of all property services and features. Responsible for attending to immediate needs of each Resident/Guest upon arrival and follow through attention throughout the stay. Thorough knowledge of all property services and amenities.
REPORTS TO: Director of Operations; Director of Residences and Front Desk Supervisor
SUPERVISES:
WORK ENVIRONMENT:
Tower lobby, all resident areas and entrance areas.
Job involves working:
Internal: Concierge, Front Desk Supervisor, Valet Parking, Front Desk, Housekeeping, Engineering, Restaurants, Security; Director of Operations, Receiving Manager, Director of Security.
External: Residents/tenants, resident guest/visitors, and Owners.
JOB OVERVIEW:
Transport Resident luggage, packages, and food deliveries to/from resident units. Escort guests to Units and inform guests of all property services and features. Responsible for attending to immediate needs of each Resident/Guest upon arrival and follow through attention throughout the stay. Thorough knowledge of all property services and amenities.
REPORTS TO: Director of Operations; Director of Residences and Front Desk Supervisor
SUPERVISES:
WORK ENVIRONMENT:
Tower lobby, all resident areas and entrance areas.
Job involves working:
Internal: Concierge, Front Desk Supervisor, Valet Parking, Front Desk, Housekeeping, Engineering, Restaurants, Security; Director of Operations, Receiving Manager, Director of Security.
External: Residents/tenants, resident guest/visitors, and Owners.
Qualifications
Essential:
We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages
- Medical, Dental, Vision Insurance
- Life Insurance
- 401K Program
- Paid Holidays and Vacation
- Outstanding Recognition and Awards Program
- Effective Training Programs
- Tuition Reimbursement
- Complimentary Parking and Meals in Dedicated Employee Restaurant
- Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
- Management Programs to Progress on Your Career Journey
- Health and Wellness Fairs
Transport Resident luggage, packages, and food deliveries to/from resident units. Escort guests to Units and inform guests of all property services and features. Responsible for attending to immediate needs of each Resident/Guest upon arrival and follow through attention throughout the stay. Thorough knowledge of all property services and amenities.
REPORTS TO: Director of Operations; Director of Residences and Front Desk Supervisor
SUPERVISES:
WORK ENVIRONMENT:
Tower lobby, all resident areas and entrance areas.
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- outdoors/indoors.
- around fumes and/or odor hazards.
- around dust and/or mite hazards.
- around chemicals.
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand resident’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of resident information and pertinent resort data.
Internal: Concierge, Front Desk Supervisor, Valet Parking, Front Desk, Housekeeping, Engineering, Restaurants, Security; Director of Operations, Receiving Manager, Director of Security.
External: Residents/tenants, resident guest/visitors, and Owners.
JOB OVERVIEW:
Transport Resident luggage, packages, and food deliveries to/from resident units. Escort guests to Units and inform guests of all property services and features. Responsible for attending to immediate needs of each Resident/Guest upon arrival and follow through attention throughout the stay. Thorough knowledge of all property services and amenities.
REPORTS TO: Director of Operations; Director of Residences and Front Desk Supervisor
SUPERVISES:
WORK ENVIRONMENT:
Tower lobby, all resident areas and entrance areas.
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- outdoors/indoors.
- around fumes and/or odor hazards.
- around dust and/or mite hazards.
- around chemicals.
Internal: Concierge, Front Desk Supervisor, Valet Parking, Front Desk, Housekeeping, Engineering, Restaurants, Security; Director of Operations, Receiving Manager, Director of Security.
External: Residents/tenants, resident guest/visitors, and Owners.
Qualifications
- Valid FL drivers' license.
- Good driving record.
- Fluency in English both verbal and non-verbal.
- Ability to provide legible communication and directions.
- Ability to compute basic arithmetic.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand resident’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of resident information and pertinent resort data.
- High school graduate or equivalent vocational training certificate.
- Fluency in a foreign language, preferably Spanish.
- Experience in hospitality industry in similar position.
- Ability to suggestively sell.
- Ability to input and access information in the property management system and computers.
- Previous guest relations training.
Essential:
- Frequent standing and walking throughout shift.
- Endure various physical movements throughout the work areas.
- Load and unload luggage from point of origin to destination.
- Lift, transfer and store heavy objects up to 60 pounds
- Occasional kneeling, pushing, pulling and lifting
- Occasional ascending or descending ladders, stairs and ramps
- Reach overhead and extension up to 30 inches complete tasks at different levels.
- Remain in stationary position for up to 8 hours throughout work shift.
- Satisfactorily communicate with residents, management and co-workers to their understanding.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate residents’ needs, respond promptly and acknowledge all residents, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all property services/features and local attractions/activities to respond to resident inquiries accurately.
- Resolve resident complaints, ensuring resident satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Transport resident/guest luggage from the point of arrival at the resort to their Unit.
- Transport resident/guest luggage from their room to the point of departure from the resort.
- Retrieve and deliver all resident/guest mail/packages
- Accurately log all deliveries to every Unit including guest deliveries
- Ensure that all delivered packages are verified and closed in BuildingLink. Report any inability to close a delivered package to ensure that the MOD/Front Desk Supervisor reviews the challenge and close the accurate package.
- Report any unfulfilled tasks to the MOD to ensure follow through to completion and/or MOD intervention if required
- Report any resident/guest challenges or concerns to the MOD immediately
- Identify and explain property facilities and features to resident/guests while escorting them to their Unit.
- Maintain accurate knowledge of scheduled functions within the resort to direct guests to correct locations.
- Remain in assigned post position, maintaining correct stance.
- Retrieve guest dry cleaning/laundry from their Unit and deliver to laundry/dry cleaning area
- Deliver items to Units promptly to include:
- messages
- mail, faxes
- packages
- groceries (taking note of items requiring refrigeration/freezing)
- Shopping
- flowers
- sundry items requested by guest
- gift items
- Monitor and maintain appearance of lobby areas and package holding room.
- Polish brass luggage carts and maintain cleanliness of carts.
- Any other duties assigned by Senior Leadership
- To participate in our commitment to sustainability you are to engage in eco-conscious initiatives, and lead by example, contributing to our mission of fostering a greener future as we embrace the perspective that at Acqualina, we are not just a team; we are stewards of the environment and champions of sustainability.
- Provide Unit escorts to realtors.
- Assist valet with unloading and loading of vehicles.
- Provide shoe shine service.
- Assist Concierge staff with guest requests and services.
- Any other duties assigned by Senior Leadership
- Valid FL drivers' license.
- Good driving record.
- Fluency in English both verbal and non-verbal.
- Ability to provide legible communication and directions.
- Ability to compute basic arithmetic.
- Ability to:
- High school graduate or equivalent vocational training certificate.
- Fluency in a foreign language, preferably Spanish.
- Experience in hospitality industry in similar position.
- Ability to suggestively sell.
- Ability to input and access information in the property management system and computers.
- Previous guest relations training.