Reservations Assistant Manager

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU JOIN OUR DREAM MAKER CULTURE

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages 
• Medical, Dental, Vision Insurance 
• Life Insurance 
• 401K Program
• Paid Holidays and Vacation 
• Outstanding Recognition and Awards Program 
• Effective Training Programs 
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant 
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases 
• Management Programs to Progress on Your Career Journey 
• Health and Wellness Fairs

JOB OVERVIEW:

Supervise, train, schedule and evaluate Reservation Agents, ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.

REPORTS TO: Reservations Manager

SUPERVISES: Reservation Agents

WORK ENVIRONMENT:

Reservations Department.

Job involves working:

·       Under variable temperature conditions (or extreme heat or cold).

·       Under variable noise levels.

·       Outdoors/indoors.

·       Around fumes and/or odor hazards.

·       Around dust and/or mite hazards.

·       Around chemicals.

KEY RELATIONSHIPS:

Internal: Staff in Reservations, Front Desk, PBX, Sales, Housekeeping, Engineering, Food and Beverage; Hotel Assistant Managers, and Executive Offices.

External: Hotel guests/visitors, Corporate Reservations Center personnel, Travel and Tour Company representatives, other hotels.

QUALIFICATIONS

Essential:

1.     High school graduate or equivalent vocational training certificate, some college.

2.     Fluency in English both verbal and non-verbal.

3.     Ability to input and access information in the property management system/computers.

4.     Compute basic arithmetic.

5.     Familiarity with yield management and forecasting.

6.     Ability to:

·       Perform job functions with attention to detail, speed and accuracy.

·       Prioritize and organize.

·       Be a clear thinker, remaining calm and resolving problems using good judgment.

·       Follow directions thoroughly.

·       Understand guest's service needs.

·       Work cohesively with co-workers as part of a team.

·       Work with minimal supervision.

·       Maintain confidentiality of guest information and pertinent hotel data.

·       Ascertain departmental training needs and provide such training.

·       Direct performance of staff and follow up with corrections when needed.

Desirable:

1.     College degree.

2.     Fluency in a second language.

3.     Previous supervisory experience.

4.     Ability to suggestively sell.

5.     Previous guest relations training.

PHYSICAL ABILITIES

Essential:

1.     Endure various physical movements throughout the work areas.

2.     Remain in stationary position for 8 minutes/hours throughout work shift.

3.     Satisfactorily communicate with guests, management and co-workers to their understanding.