Talent Operations Advisor II

**DESCRIPTION** The **Talent Operations Advisor II** is a critical role to help drive consistency in process and experience for future associates at the Acosta Group. You will provide exceptional high-volume associate support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, analytical skills to effectively resolve challenges, thrive in a fast-paced environment and you are laser focused on delivering a positive pre-boarding experience. **RESPONSIBILITIES** Serve as escalation point for level I advisors on complicated onboarding challenges or cases such as missing credentials, background consents not received, and talent acquisition team concerns. Support talent acquisition development initiatives by coordinating training sessions for talent acquisition partners to educate them on changes in onboarding processes. Use case management tool to record and resolve inquires, providing an exceptional associate-focused experience Report pulling on onboarding journey task completion; distilling the data to inform areas of opportunities to enhance the onboarding experience Serve as a primary auditor on requisitions, offers, **I-9,** E-Verify and onboarding journey tasks Serve as the primary contact for capturing work permit details, as needed Launch background checks manually, if needed and in partnership with background team Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support Maintain confidentiality of department and associate information according to established practices Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable Perform other duties as required and/or assigned. **QUALIFICATIONS** **Minimum Qualifications-Education and Experience:** Associates degree in Human Resources, Business or related field or equivalent education and experience Minimum 2 years’ experience in Human Resources, Talent Acquisition or related field OR Minimum 3 years’ experience in a customer service or customer support role **Minimum Qualifications-Knowledge, Skills and Abilities** Experience with **I-9 (Required)** Experience with **E-Verify and USCIS guidelines (Required)** An associate first mindset with dedication to internal customer service and company culture Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates Strong organizational and time management skills Strong attention to detail Ability to manage expectations, process and multiple tasks simultaneously **\#DiscoverYourPath** **ABOUT US** Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement. Ready for a career path that’s as unique as you? Discover your path at Acosta Group! Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact **AskHR@acosta.com** . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. **\#DiscoverYourPath** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Administration **Position Type:** Full time **Business Unit:** Corporate **Salary Range:** $20.00 - $22.00 **Company:** Acosta Services, Inc **Req ID:** 31217 **Employer Description:** US\_ACOSTA\_GRP\_EMP\_DESC

Salary : $20 - $22