Director IT Program Management

**DESCRIPTION** The Director, IT Program Management is a hands-on working leader responsible for establishing, enforcing, and continuously maturing portfolio and program governance to ensure technology initiatives are prioritized, funded, and delivered on time, within scope, and aligned to measurable business outcomes. This role leads a high-performing team of Project and Program Managers and serves as a trusted partner to IT and business executives. The Director ensures delivery discipline through robust governance, transparent reporting, benefits realization, and continuous improvement across an active portfolio. This role will work a **Hybrid work** arrangement with 3 days in office each week and report to an Acosta Office in either Lewisville, TX; Jacksonville, FL; Mississauga, Ontario (Canada). **RESPONSIBILITIES** Portfolio Management & Prioritization Lead portfolio intake, quarterly prioritization, and demand management processes across technology initiatives. Facilitate business cases, capacity planning, dependency management, and portfolio-level risk and issue escalation. Oversee scope, schedule, budget, and quality across programs; conduct health checks, phase-gate reviews, and corrective action planning. Champion lessons learned and continuous improvement to increase predictability and delivery performance. PMO Governance & Standards Define, maintain, and continuously evolve PMO policies, stage-gate requirements, templates, and change control standards. Ensure compliance through audits, reviews, and executive governance forums. Partner closely with the Enterprise PMO to align governance models, portfolio frameworks, and common toolsets while incorporating best practices and shared standards across the organization. People Leadership & Capability Building Lead, coach, and develop up to 10 Project and Program Managers across multiple geographies (U.S. and Canada). Foster a culture of accountability, empowerment, and continuous learning. Establish clear role expectations, career paths, and training plans; build communities of practice focused on predictable delivery and outcomes. Financial Management & Benefits Realization Serve as a steward of portfolio financial performance, including forecasting, actuals, variance tracking, and capitalization. Ensure initiatives are prioritized based on ROI and EBITDA impact. Track and report on value delivery and benefits realization post-implementation. Stakeholder Engagement & Reporting Deliver clear, concise portfolio reporting to senior leaders through dashboards and executive readouts. Communicate status, risks, trade-offs, and decisions in business-focused, non-technical language. Tools & Methods Enablement Optimize PPM tools and reporting capabilities (e.g., Microsoft Project Operations, Azure DevOps, Jira, ServiceNow, Power BI). Drive standardization of metrics including schedule performance, burn rate, risk exposure, and benefit attainment. Lead the transition away from legacy or misaligned tools and reduce manual reporting. **QUALIFICATIONS** Bachelor’s degree in Business, Information Systems, Engineering, or a related field. 7 or more years of progressive experience in project, program, and portfolio management. Prior experience leading a PMO or managing Project/Program Managers at scale. Demonstrated success implementing governance frameworks, portfolio prioritization, and benefits realization practices. Strong financial acumen, including budgeting, forecasting, capitalization, and ROI tracking. Proven ability to influence senior stakeholders without direct authority. Advanced experience with PPM tools, KPI design, and executive dashboarding. Hands-on experience operating in both Agile and traditional (hybrid) delivery models. **Preferred** PMP, SAFe/Agile, Scrum, ITIL, or similar certifications. Experience leading cross-functional, multi-vendor technology initiatives **ABOUT US** Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement. Ready for a career path that’s as unique as you? Discover your path at Acosta Group! Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. **\#DiscoverYourPath** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Administration **Position Type:** Full time **Business Unit:** Corporate **Salary Range:** $.00 - $.00 **Company:** Acosta Services, Inc **Req ID:** 25098 **Employer Description:** ACOSTA\_GRP\_EMP\_DESC