Associate Relations Specialist

**DESCRIPTION** The **Associate Relations Specialist** supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment. **RESPONSIBILITIES** Monitors ServiceNow caseload and ensures timely completion of assigned cases Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations Reviews termination requests to ensure process adherence and sound case development Processes severance and retention bonus requests, maintaining timely and accurate documentation Responds to records requests and other ad hoc employee relations needs Drafts, proofs, and finalizes employee relations documents with a focus on accuracy and compliance with legal and company policy standards Maintains consistent and complete documentation within the ServiceNow platform Ensures all actions align with North American employment laws, guidelines, and company policies Maintain confidentiality of department and associate information according to established practices. Provides policy interpretation and guidance to associates and leaders as needed. Partners with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases. Supports internal initiatives to improve associate relations experience. Identifies opportunities for process improvement and shares feedback with the Associate Relations team. Participates in team projects focused on enhancing documentation, workflows, and associate communications. Perform other duties as required and/or assigned. **QUALIFICATIONS** Associate’s degree in human resources, Business or related field or equivalent education and experience. 4 years of experience in Human Resources with solid understanding of employee lifecycle processes, employee relations, and performance management. An associate first mindset with dedication to internal customer service and company culture. Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors. Strong organizational and time management skills. Strong attention to details. Ability to manage expectations, process and multiple projects simultaneously. A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives. Ability to work with little supervision and deliver results. \#DiscoverYourPath **ABOUT US** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Administration **Position Type:** Full time **Business Unit:** Corporate **Salary Range:** $.00 - $.00 **Company:** Acosta Employee Holdco LLC **Req ID:** 16074