Acosta Solutions Advisor

**DESCRIPTION** As an **Acosta Solutions Advisor** , you will play a critical role in strengthening operational excellence by serving as a trusted **subject matter expert, trainer, and process improvement partner** across Acosta Solutions. This role is ideal for someone who enjoys developing others, improving systems, and driving consistency and quality at scale. **RESPONSIBILITIES** **What You’ll Do** **Serve as a subject matter expert (SME)** for Acosta Solutions policies, procedures, systems, and processes across multiple geographical areas, acting as a go‑to resource for associates and leaders alike. **Train and mentor Acosta Solutions associates** on job responsibilities, core systems, and end‑to‑end processes by delivering clear, engaging, and effective learning experiences — both formally and through hands‑on, side‑by‑side support. **Develop, maintain, and enhance training materials and documentation** , including Standard Operating Procedures (SOPs), ensuring all content is accurate, current, and easy to follow. Documentation is maintained within Acosta platforms such as **Acosta Relay, SharePoint, and AcostaGo** . [ **Drive continuous improvement initiatives** by identifying opportunities to simplify processes, improve automation, and increase clean pass rates across orders, claims, and promotions. Partner with leadership by submitting thoughtful recommendations and change requests. **Analyze Business Process Solutions (BPS) key performance indicators (KPIs)** , monitor trends, and investigate variances from standards to identify root causes and recommend corrective actions. **Resolve basic system and process issues** by applying functional knowledge, leveraging reporting, and identifying recurring challenges that impact quality, efficiency, or service levels. **Support system and process testing efforts** by ensuring enhancements and changes are thoroughly reviewed, validated, and aligned with operational requirements prior to implementation. **Help establish and monitor production and quality standards** , contributing to performance management reporting and continuous measurement of success. **Collaborate with BPS and Sales Finance leadership** to review performance results, share insights, and provide guidance that supports consistent service delivery and operational excellence. **Manage and maintain trackers** related to training, work‑withs, tasks, and projects, ensuring timelines are met and progress is clearly communicated to leadership **Communicate effectively and professionally** across teams and functions, delivering clear written documentation and confident verbal communication in meetings, training sessions, and working forums. **Support project management efforts** , ensuring milestones are met and stakeholders are informed of status, risks, and next steps. **Travel up to 25%** as needed to support training, process initiatives, and cross‑functional collaboration. Perform **other duties as assigned** in support of Acosta Solutions business objectives. **QUALIFICATIONS** **Education & Experience** High School Diploma or GED required Associate or bachelor’s degree preferred 1–3 years of relevant professional experience **Knowledge, Skills & Abilities** Strong working knowledge of **Acosta systems** , with the ability to manage training, provide day‑to‑day support, and maintain accurate documentation In‑depth understanding of **Acosta Solutions processes across all roles** , enabling effective training, operational support, and system/process testing Advanced proficiency in **Microsoft Office tools** including Teams, SharePoint, PowerPoint, Excel, and Word to efficiently manage information and documentation Ability to **retain and apply information** to stay current on evolving systems, processes, and policies Excellent **organization and time‑management skills** , with the ability to prioritize, multitask, and consistently meet deadlines Strong **written communication skills** to create clear, concise documentation and training materials Effective **verbal communication and facilitation skills** , with the ability to train, support, and collaborate across functional teams and lead or participate in meetings and calls **\#DiscoverYourPath** **ABOUT US** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Retail **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $21.25 - $26.59 **Company:** Acosta Employee Holdco LLC **Req ID:** 22596

Salary : $21 - $27