What are the responsibilities and job description for the Surveillance Shift Supervisor position at Acorn Ridge Casino?
Supervise Surveillance Agents and direct surveillance room operations.
Monitor all gaming and non-gaming areas via CCTV.
Detect and report cheating, theft, and procedural violations.
Ensure proper logging, evidence storage, and video documentation.
Coordinate with Security, Tribal Gaming Agency, and law enforcement.
Conduct shift briefings and verify system functionality.
Assist with investigations and prepare reports.
2–3 years casino surveillance or operations experience.
1 year supervisory experience preferred.
Strong knowledge of table games, slot operations, and regulations.
High integrity, attention to detail, and confidentiality.
The Surveillance Shift Supervisor oversees Surveillance Agents during the assigned shift and ensures continuous monitoring of casino operations to detect suspicious activity, protect Tribal assets, and maintain gaming regulatory compliance.