Assistant Community Manager - Full Time

The Assistant Community Manager is a representative of our company whose primary duties are to communicate with our existing Residents, to complete Move-In's & Move-Out's, draft lease agreements & lease renewals, professionally handle Resident concerns, and assist with the organization of files & documents related to Residents.

The Assistant Community Manager must be customer service oriented and strive to make residents feel welcome and comfortable at the property. The Community Manager will contact upper Management should any situation warrant an action or decision not included in his or her duties and responsibilities.

The purpose of this job description is to communicate the responsibilities and duties associated with the position of the Assistant Community Manager. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed.

Our company emphasizes customer service & expects every employee to perform any reasonable task or request which is consistent with fulfilling company objectives.

It is imperative that you review closely these duties, skills, and physical requirements and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills, and possess the physical abilities that are necessary to perform the job as described.

DUTIES AND RESPONSIBILITIES

• Conduct all business in accordance with Acora Asset Management’s policies and procedures manual, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to apartments.
• Must have complete knowledge of Fair Housing Compliance laws pertaining to apartments.

MARKETING/COMMUNICATION

• Maintain a professional, yet friendly appearance when meeting and dealing with residents.
• Answer incoming phone calls, resident related concerns and accordingly & appropriately handle such instances.
• Maintain awareness of local market conditions and trends.
• Contribute ideas for improvement of the property and for improving resident satisfaction.

ADMINISTRATIVE

• Assist Residents with lease renewals.
• Prepare resident communication as needed.
• Complete all lease paperwork including related addenda, accept rents and deposits when appropriate.
• Follow-up on outstanding leases & renewals.
• Physically inspect property when on site, pick up litter on property, and report any service needs to maintenance staff.
• Report any potential issues or problems to Management.
• Inspect move-ins, move-outs, and vacancies.
• Inventory supplies on periodic basis. Report needs to Management.
• Organize and file appropriate reports, leases, and paperwork.
• Attend company meetings when requested.
• Assist Management in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.

GENERAL

• Perform any additional duties assigned by Management.

QUALIFICATIONS

• High school diploma or GED with one year of related experience and/or training.
• Must have valid driver’s license and automobile insurance.
• Must have reliable automobile transportation.
• Ability to function effectively in a sales/marketing and customer service environment.
• Ability to read and write short correspondence and memos.
• Ability to compute basic math: addition, subtraction, multiplication and division.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving variables in standardized situations.
• Basic computer skills and ability to type.
• Must meet all physical requirements, including but not limited to the following: standing, walking or sitting alternatively depending on specific needs of the day. Estimate 20% of time is spent on feet and 80% sitting at desk or driving.
• Ability to utilize personal transportation for trips to properties throughout Metropolitan Phoenix and surrounding area, the Corporate Office, or training classes.

WORK HOURS

• 40 hours per week.
• Employee will be required to work a flexible workweek.
• Weekly schedule may change as required.'

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Work Location:

• Multiple locations

Work Remotely

• No

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20