Account Director

Drive strategic growth and customer satisfaction across a portfolio of key accounts by leading account planning, fostering deep client relationships, and ensuring the successful delivery of ACOLAD’s service and solution offerings. The Account Director will champion operational excellence, and contribute to revenue and margin objectives through effective collaboration, and strategic execution.

1. Strategic Planning & Execution

• Lead strategic account planning processes to align client goals with ACOLAD’s long-term business objectives.
• Define and execute account strategies that drive revenue growth and customer satisfaction.
• Monitor performance against strategic goals and adjust plans to ensure continued success.

2. Customer, Client & Stakeholder Engagement

• Build and nurture trust-based relationships with key customer contacts and stakeholders across assigned accounts.
• Ensure high levels of customer intimacy to support retention and expansion.
• Act as a liaison between clients and internal teams to ensure expectations are met and exceeded.

3. Sales, Business Development & Revenue Growth

• Support the positioning and selling of complex service and technology solutions in collaboration with Sales and Solution Management.
• Identify and pursue opportunities for upselling and cross-selling within strategic accounts.
• Drive financial performance across the portfolio, focusing on revenue and gross margin targets.

4. People Leadership & Team Development

• Act as a senior member of the Account Management organization, serving as a role model in client leadership, strategic planning, and commercial excellence.
• Provide guidance, mentorship, and best-practice sharing across the Account Management team to elevate overall capability and client experience.
• Collaborate closely with peers and cross-functional teams to drive operational excellence and ensure seamless delivery for strategic clients.
• Champion a culture of continuous improvement, innovation, and knowledge sharing aligned with Acolad’s values and strategic objectives. 
• Support onboarding and skill development initiatives by sharing strategic account insights, methodologies, and success frameworks.

5. Operational Management & Process Improvement

• Ensure compliance with internal processes and Account Management Guidelines.
• Maintain high data quality standards in CRM and reporting systems.
• Continuously improve workflows and operational practices to enhance team efficiency and client satisfaction.

Experience:

• Senior, between 5 to 7 years of experience as an Account Manager
• Significant experience in the relevant industry.
• Strategic account planning and execution
• Strong client relationship and stakeholder management
• Sales acumen with upselling and cross-selling capabilities
• Financial oversight (revenue and margin focus)
• Team leadership and coaching
• CRM and data accuracy proficiency

Level of Education: Bachelor’s

Field: Business Management, Economics, Financial or Marketing 

Language:

• Fluent English [Mandatory]

IT Skills:

• CRM
• Microsoft Office Suite

Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date.

Highlights of the program include:

✨Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.

✨Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.

✨401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.

In addition to the benefits package, Acolad also offers the following time off:

✨Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.

✨Nine paid holidays per year.

Salary base range for this position is between $95K to $115K, dependent upon experience and physical location. This position is eligible for variable compensation in addition to the base salary. 

This opportunity will close December 31st 2025.