DME Field Service Representative

Job Title: DME Field Service Representative

Job Summary: Assist the company’s mission by providing professional customer service to clinics, physicians, therapists, & patients. Serves as liaison between site & corporate office. Reports to FSR Supervisor.

Tasks and Responsibilities:

• Responsible for proper fitting and instructions of soft goods, bracing, electro therapy, traction, and all other company products dispensed at clinics.

• Performs functional brace measuring and fitting as prescribed by the physicians of the clinic. Ensures proper completion of measuring forms and Insurance Billing Information forms for functional brace fitting. Coordinates with patients for follow-up fitting appointments as necessary.

• Responsible for educating staff members to company policies/procedures.

• Manages inventory to designated replenishment level.

• Manages product mix of franchise vs. non-franchise to designated level.

• Responsible for coordinating required audits of inventory as set forth by the management team.

• Completes and delivers appropriate documentation to billing department, following all necessary compliance and regulatory processes. Obtains Certificate of Medical Necessity forms and chart notes as necessary and forwards to Billing Department.

• Responsible for pre-authorization of claims as required by individual insurance contracts.

• Handle all defective products and returns for replacement. Instructs office staff how to handle, document and reissue products in the case of defective products.

• Identify infection control area for product to be disposed of and educate staff of area requirements. Educate and train office staff to maintain inventory in accordance with OSHA regulations.

• Travel to various locations upon request, using own transportation. Travel may be a routine or schedule or may change from day to day.

• Other duties as required by the management team to insure proper operating procedures.