Inside Sales Representative

ACO, Inc. INSIDE SALES REPRESNETATIVE POSITION DESCRIPTION

INSIDE SALES REPRESENTATIVE POSITION SUMMARY:

The Inside Sales Representative will identify, qualify, and follow up on leads for projects within a specific territory. This role involves close collaboration with the outside sales team to promote ACO products to Architects, Engineers, Designers, General Contractors, Subcontractors, and ACO Distributors. Minimal travel is required.

INSIDE SALES REPRESENTATIVE ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and maintain effective relationships with new and existing customers
• Provide customer support through knowledge of ACO products and their applications
• Respond to inbound sales calls
• Confirm, configure, set, and use drawing scales to complete the Take-Off process
• Maintain effective internal and external communication with customers, ACO management, and company sales representatives
• Prepare and send submittal packages to ACO Distributors or Direct Buy customers after receiving Purchase Orders
• Prepare and submit Technical Service Requests for correct Bill of Materials after Purchase Orders are received
• Research various lead sources for ACO product opportunities
• Identify Architectural/Engineering firms for specific projects and communicate details to the Specification Consultant or Area Sales Manager/National Sales Manager
• Assist with technical and specification information for ACO products prior to Purchase Order submission
• Enter data from lead sources into ACO Sales Management Software (CRM) and forward qualified leads to the Area Sales Manager/National Sales Manager
• Collaborate with the Area Sales Manager/National Sales Manager to determine follow-up actions for projects
• Work with the Technical Services team to obtain product layouts and Bill of Materials
• Prepare and send quotations to contractors and price confirmations to distributors as needed
• Maintain the ACO Sales Management System (CRM) with accurate data and relevant information
• Follow up with project participants to ascertain contract awards and obtain relevant contact details for the Area Sales Manager/National Sales Manager
• Request and receive Purchase Orders from customers and organize order documents for further processing
• Provide proactive inside sales support to the Area Sales Manager/National Sales Manager.
• Comply with company policies and procedures

INSIDE SALES REPRESENTATIVE COMPETENCIES:

Communication Proficiency

Customer Service

Teamwork

Technical Capacity

INSIDE SALES REPRESENTATIVE EDUCATION AND EXPERIENCE:

• 2 years of inside sales experience, preferably in construction, commercial, retail, or related industries
• 1-year business or related certificate from college or technical school preferred, or an equivalent combination of education and experience

INSIDE SALES REPRESENTATIVE ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• Proficient in Microsoft Office programs (Access, Excel) and file management.
• Excellent punctuation, grammar, and spelling.
• Strong communication skills and attention to detail.
• Ability to read and interpret simple construction drawings.
• Ability to write professional correspondence and speak effectively before groups.
• Basic math skills, including the ability to compute percentages and perform calculations in various units of measure.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.