What are the responsibilities and job description for the Documents & Item Processing Lead Specialist position at ACNB BANK?
Documents & Item Processing Lead Specialist
Location: Gettysburg, PA
Be the Expert Who Keeps Complex Banking Operations Running Right
Every strong operations team relies on a technical expert who knows the work inside and out. As the Documents & Item Processing Lead Specialist at ACNB Bank, you will be the experienced professional who ensures daily item processing, document imaging, mail, and inventory functions are executed accurately, efficiently, and in compliance—while supporting leadership and stepping in when needed.
This role is ideal for someone who thrives on precision, problem-solving, and ownership, and who enjoys being the trusted resource for teammates, supervisors, and internal partners.
Why This Role Matters
The Lead Specialist role ensures execution excellence across some of the bank’s most critical operational functions. Your accuracy, consistency, and technical knowledge directly impact:
- transaction integrity
- regulatory compliance
- internal service reliability
- operational continuity
You are the steady hand that ensures nothing slips through the cracks.
What You Bring to the Table
- Post–high school education with a business focus (preferred).
- 2 years of experience in bank item processing, document imaging, or related operations roles.
Hands-on expertise in:
- Item processing, adjustments, returns, chargebacks, and reconciliations
- Source Capture Optimization (ATM, mobile, customer, merchant deposits)
- Document imaging, scanning, indexing, and quality control
- Mail operations, inventory management, and courier coordination
- Proficiency with Microsoft Windows, Word, Excel, and Outlook.
- Strong independent problem-solving ability and exceptional attention to detail.
- A customer-service mindset and clear communication skills.
- Physical ability to perform repetitive tasks, lift up to 50 lbs., and maintain a valid driver's license.
What You'll Do to Be Successful
1. Execute and Control Daily Processing Operations
• Perform and oversee daily item processing activities including data entry, balancing, file transmissions, reconciliations, and end-of-day reporting.
• Monitor processing queues, exception items, and system workflows to ensure deadlines and quality standards are met.
2. Serve as the Department’s Technical Expert
• Act as the primary resource for complex processing issues involving item processing, source capture optimization, document imaging, and reconciliations.
• Research discrepancies, resolve errors, and handle escalated questions from branches and internal partners.
3. Support Risk Management and Regulatory Compliance
• Monitor incoming returns, chargebacks, large-dollar items, and exceptions—applying holds and identifying potential fraud.
• Support compliance with regulatory requirements, internal controls, and audit standards related to item processing and document retention.
4. Maintain Reliable Document Imaging & Records
• Prepare, scan, index, and quality-check paper and electronic documents to ensure accurate retention and retrieval.
• Verify that daily notices, statements, and reports are properly ingested into the imaging system and stored correctly.
5. Keep Mail, Inventory & Equipment Running Smoothly
• Process daily incoming and outgoing mail, operate printing and mailing equipment, and prepare bulk mailings.
• Fulfill supply requests, maintain inventory levels, and coordinate with vendors on proofs and orders.
• Perform basic equipment maintenance and promptly report issues.
6. Provide Day-to-Day Leadership Support
• Assist the Manager and Supervisor with workflow planning, department goals, and process improvements.
• Represent the department at meetings or company events when leadership is unavailable.
If you take pride in doing complex work accurately, enjoy being the “go-to” person, and want to play a key role in supporting a high-performing operations team, this role offers both challenge and opportunity.
Apply today and help keep our bank’s operations running with precision and confidence.
Our Careers page will help you find the job you've been looking for: https://www.acnb.com/careers-employment
Location: 100 V-Twin Dr, Gettysburg, PA 17325
ACNB Bank is an Equal Opportunity Employer.