Community Banking Supervisor

Community Banking Supervisor (also known as Head Teller, Teller Supervisor, or Branch Operations Specialist)

Location:  Downtown Frederick, MD

Are you ready to lead and empower a dynamic banking team while ensuring operational excellence?

Join our team at ACNB Bank as a Community Banking Supervisor and be a driving force behind creating exceptional customer experiences, achieving office goals, and fostering a collaborative, customer-oriented culture. We're looking for a seasoned banker with strong leadership skills.

What We’re Looking For:

• Experience: Minimum of 2 years as a Community Banking Associate (Teller) with working knowledge of operational and administrative branch banking functions. Considerations made for retail operations experience.
• Skills & Qualifications: Leadership and management skills, attention to detail, proficiency in Microsoft Office programs, and effective communication.
• Education: High school diploma or equivalent required.
• Physical Ability: Capacity to lift and move currency/coin (up to 50 lbs.).

Key Responsibilities:

1. Team Leadership: Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication.
2. Customer Satisfaction: Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately.
3. Operational Efficiency: Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance.
4. Sales & Referrals: Facilitate office-wide success by guiding the team to identify sales opportunities and make referrals to other departments or services.
5. Risk Management: Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers.

What You’ll Do:

• Lead by example in building relationships with customers and expanding financial solutions.
• Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service.
• Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards.
• Oversee operational functions such as cash management, vault supervision, and ATM servicing.
• Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals.
• Participate in team staffing and development processes, including onboarding and performance management.

Comprehensive Compensation & Benefits Package: This position typically pays around $20-21/hour, but may be higher based on previous experience.  It also includes health, dental, and vision coverage, 401(k) with employer match, generous paid time off and holidays, career growth and training opportunities—all within a supportive, relationship-focused team environment.

Why Join Us?

Be part of an environment where your leadership skills and banking expertise drive success for your team, customers, and community. We foster growth, collaboration, and innovation, ensuring you thrive both personally and professionally.

Apply today and make a difference in the Downtown Frederick community!

Take your career to the next level by applying online!  https://www.acnb.com/careers-employment

Location: 2 North Market Street (North of the Square), Frederick, MD 21701

 ACNB Bank is an Equal Opportunity Employer.