Community Banking Supervisor II

Lead Branch Operations, Strengthen Controls, and Develop the Next Generation of Banking Talent

Are you the operational leader who keeps a branch running smoothly, ensures cash controls are flawless, coaches tellers to perform at a higher level, and serves as a trusted partner to branch leadership?

What Success Looks Like

During your first year, you will:

• Build and maintain a highly engaged teller team that consistently delivers exceptional customer experiences.
• Ensure branch cash operations, vault balancing, ATM servicing, and dual-control processes are executed accurately and efficiently.
• Maintain strong audit, compliance, and operational performance standards with minimal exceptions.
• Serve as the branch expert for teller operations, problem resolution, and transaction oversight.
• Develop teller talent through coaching, training, accountability, and performance management.
• Partner with branch leadership to achieve operational, service, and referral goals.

What You'll Own

Operational Leadership

• Direct daily teller operations and workflow.
• Ensure compliance with Bank policies, procedures, regulations, and security protocols.
• Serve as the primary operational resource for complex transactions and exception handling.
• Support branch audits, reviews, and risk-management initiatives.

Cash & Vault Management

• Manage vault cash, currency orders, coin inventory, and balancing functions.
• Oversee ATM settlement, cash replenishment, and balancing activities.
• Monitor branch cash levels and ensure appropriate controls are maintained.
• Investigate and resolve teller discrepancies and operational issues.

Team Development

• Coach, mentor, and develop Community Banking Associates.
• Conduct teller training and reinforce operational best practices.
• Support onboarding, performance management, and succession development.
• Foster a culture of accountability, teamwork, and continuous improvement.

Customer & Business Development

• Assist customers with complex banking needs.
• Open and service deposit accounts.
• Identify opportunities and refer customers to appropriate banking specialists.
• Support office performance objectives and relationship growth initiatives.

Required Banking Experience

To be successful in this role, you should have:

• Three or more years of progressive experience in a bank or credit union environment.
• Prior experience as a Head Teller, Senior Teller, Teller Supervisor, Community Banking Supervisor, or Branch Operations Specialist.
• Demonstrated experience managing vault cash, teller balancing, ATM operations, and branch cash controls.
• Experience coaching, directing, or supervising teller staff.
• Strong knowledge of operational risk management, audits, compliance requirements, and internal controls.
• Experience opening consumer deposit accounts and supporting branch sales and referral efforts.
• High School Diploma or GED.

This Is Not a Retail Management Position

We're seeking an experienced banking professional with a proven understanding of branch operations, teller supervision, compliance standards, cash management, and operational risk controls.

If you've successfully led teller operations, managed a vault, prepared for audits, resolved balancing issues, developed teller staff, and served as a key operational partner within a branch, we'd like to hear from you.