What are the responsibilities and job description for the Service Writer position at Acme Tools?
Join the Acme Equipment Team as a Service Writer in Fargo, ND!
Acme Equipment in Fargo, ND is looking for a Service Writer to join our team. Are you a problem-solver who provides excellent customer service? Do you pride yourself on your organizational skills and attention to detail? Would you like to work at a stable, growing, family-owned company that values hard work? If so, it's time do your best work with Acme Equipment.
Schedule: Full-time hours (40 hours/week) during our hours of operation: Monday-Friday and Saturdays as scheduled
Why Work at Acme Equipment?
At Acme Equipment, we believe in rewarding our team for their hard work and dedication. In this role, you'll enjoy a competitive starting wage along with a comprehensive benefits package, including:
- Generous PTO from Day 1
- 6 Paid Holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day
- Employee Discounts
- Medical, Dental, and Vision Insurance Plans
- Medical and Dependent Care Flexible Spending Accounts
- Traditional and Roth 401(k) Plans with Company Matching
- 100% Company-paid Group Life Insurance
- Accident, AD&D, Cancer, and Critical Illness Supplemental Insurance Programs
- Additional Voluntary Life Insurance
- 100% Company-paid Short and Long-term Disability Coverage
- A Supportive and Collaborative Work Environment where Your Contributions Matter
Your Day-to-Day as a Service Writer
As a Service Writer, you serve as the primary point of contact between customers and service technicians, coordinating equipment repairs and maintenance from initial check-in through completion. Your responsibilities include:
- Greeting customers, discussing service, repair, and maintenance needs, preparing repair estimates, and obtaining customer authorization before work begins
- Gathering accurate equipment information, including make, model, serial number, hours, and reported concerns
- Creating, maintaining, and closing detailed service orders
- Coordinating with service technicians and the Service Manager to schedule and prioritize work
- Communicating customer concerns clearly to service technicians
- Keeping customers informed about repair status, costs, delays, and completion dates
- Helping resolve customer concerns professionally and promptly
- Reviewing completed work orders for accuracy, including labor, parts, and outside services
- Explaining completed repairs and invoices to customers
- Coordinating parts availability with the parts department
- Identifying new parts and part categories that need to be added to increase customer satisfaction levels and checking on back-ordered parts for customers
- Scheduling preventative maintenance and follow-up service
- Processing warranty documentation and service claims as needed
- Maintaining accurate customer and equipment service records
- Assisting with service department invoicing, payments, and administrative duties
- Assisting in parts runs as needed
- Maintaining a clean and organized work environment, including sweeping, shoveling, stocking service displays, and keeping work areas neat and tidy to ensure accessibility and safety
- Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting suspicious activity
- Completing related tasks as assigned
Qualifications
- Excellent customer service skills
- Strong communication skills, including written, face-to-face, and over the phone
- Strong computer skills and the ability to learn new software
- Basic understanding of mechanical systems and repair terminology
- Proven organizational skills and attention to detail
- The ability to manage multiple priorities in a fast-paced environment
- The ability to prepare accurate estimates and perform basic calculations
- A valid driver's license with a clean driving record
- The willingness to learn about equipment brand and products supported at Acme Equipment
- The ability to work scheduled Saturdays and extended hours during peak seasons as needed
We'd Love if You Have
- Previous experience in service writing, equipment service, automotive repair, agriculture, construction, trucking, or a related field
- Familiarity with dealership management or work-order software
- Experience processing manufacturer warranty claims
- Knowledge of parts, labor rates, preventative maintenance, and service scheduling
Physical Requirements
- Lift up to 50 lbs.
- Sit, stand, and walk for the majority of your shift throughout the shop, yard, and office safely
- Be comfortable working around operating equipment, shop noise, dust, grease, and varying weather conditions
- Frequently push, pull, squat, bend, and reach
About Acme Tools
For over 75 years, Acme Tools has been a trusted source for tools and equipment throughout North Dakota, Minnesota, Iowa, and online by serving contractors, woodworkers, and DIY enthusiasts top-quality tools from the best brands. In 2013, Acme Tools expanded our line of construction and landscaping equipment through a new division, Acme Equipment. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community. We are proud to offer a work environment where employees take pride in their work and can see their direct impact on the company.
Join the Team!
Build you career with a company that takes pride in its customers, its products, and its people. Apply today at www.acmetools.jobs to start your rewarding career with Acme Tools!
Acme Tools is an equal opportunity employer.