What are the responsibilities and job description for the Restaurant Manager- Coinjock Marina Restaurant position at Acme Marina Management LLC?
The Front of House Restaurant General Manager is responsible for overseeing the daily operations of a restaurant. Their duties include hiring and training restaurant staff following company policies, speaking with guests to address concerns or solve problems and creating work schedules for restaurant staff.
Essential Functions/Responsibilities:
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations.
- Estimates food and beverage costs.
- Manages inventory and purchases food and supplies.
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
- Collaborates with chefs to develop appetizing menus.
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Supervising daily shift operations
- Ensuring all end of day cash outs are correctly completed
- Coordinating daily front- and back-of-house restaurant operations
- Controlling operational costs and identifying ways to cut waste
- Maintains sales records and tracks cash receipts.
- Ensure compliance with safety, regulatory and sanitation policies
- Performs other duties as assigned or required.
Required Education and Experience
- High school diploma or equivalent required.
- Bachelors degree in Business Administration; hospitality management or culinary schooling is a plus
- Strong supervisory and leadership skills.
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Experience with food and beverage (F&B) knowledge
- Familiarity with restaurant management software - Toast and Sling experience preferred
- Strong leadership, motivational and people skills
- Acute financial management skills
- Proficient with Microsoft Office Suite or related software.
- Credentials in health and safety training
Required Knowledge, Skills and Abilities:
- Ability to exercise good judgment in evaluation situations and making decisions.
- Strong supervisory and leadership skills.
- Excellent interpersonal skills with a focus on customer service.
- Excellent time management skills.
- Excellent organizational skills and attention to detail.
- Familiarity with food handling, safety, and other restaurant guidelines.
- Enjoys working with the public to provide exceptional customer service
- Adaptable to working in a fast-paced environment
- Must have command of the English language
Physical Demands: Physical abilities required for job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to stand for extended periods of time (90 percent of shift).
- Ability to bend, stoop, lift, rotate, reach
- Ability to lift 50 pounds
- Frequent walking, reaching, bending, turning, and stooping
- Normal vision and hearing ranges required.
Work Environment
- Work tasks will be performed in a kitchen/restaurant environment