What are the responsibilities and job description for the Marina Dockhand position at Acme Marina Management LLC?
PORT 32 Jacksonville is a first-class wet slip marina offering resort style amenities and superior customer service to our members.
About the Role
The Dockhand supports the marina team by delivering excellent service to marina members and guests. This role involves a wide range of responsibilities, including daily dock operations and assisting boaters as needed. The Dockhand helps maintain a safe, clean, and well-organized harbor and marina facility while consistently providing high-quality customer service and enhancing the overall member experience.
Primary Duties and Responsibilities (other duties may be assigned):
· Carries out routine cleaning and maintenance duties that meet established quality standards for all marina-related operations; ensures the recognized standards are maintained and that quality and delivery commitments are met.
· 10hrs per week performing weekly routine black water pumpouts.
· Provide occasional weekend customer service, covering marina front desk by being the face of the property in the absence of the Dockmaster.
· Assists the Dockmaster and other dockhands in marina-related duties such as securing boats to docks and connecting and monitoring utility services (shore-power and water)
· Maintain and monitor restrooms, pool, clubhouse, docks, walkways, ramp-ways, grounds, equipment, and other areas designated by the Dockmaster.
· Provides general security and supports marina and facility security teams in their security-related efforts; reports disturbances in the dock area to superiors and maintains general vigilance.
· Assists dock team by carrying out routine marina maintenance.
· Complying with instructions or duties as may be reasonably assigned.
Required Knowledge, Skills, & Abilities:
· Line handling skills including ability to toss, catch, and tie cleat lines.
· Unlimited or unimpaired ability to walk, bend, stoop, climb, and work safely around water, on a ladder, or in confined spaces.
· Ability to spend full shift outdoors.
· Ability to lift up to 70 pounds.
· Ability to show initiative and be self-sufficient.
· Exceptional customer service and communication skills.
Education:
· High school or equivalent (Required)
Experience:
· Boating: 1 year (Required)
· Marina: 1 year (Preferred)
· Customer service: 1 year (Required)
· Hand tools: 1 year (Preferred)
The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.