What are the responsibilities and job description for the Marina Dockhand position at Acme Marina Management LLC?
Marina Dockhand (Seasonal Role)
About the Role
The Dockhand supports the marina team by delivering excellent service to marina members and guests. This role involves a wide range of responsibilities, including daily dock operations and assisting boaters as needed. The Dockhand helps maintain a safe, clean, and well-organized harbor and marina facility while consistently providing high-quality customer service and enhancing the overall member experience.
RESPONSIBILITIES:
Responsibilities may include, but are not limited to:
-
Provide P32 members with the best experience possible
-
Greet all customers in a manner that reflects a kind, courteous, and professional character
-
Assist in orienting members and guests to the marina, facilities, and respond to commonly asked questions
-
Support customers with general boating needs
-
Wash, clean, and maintain vessels to ensure they are presentable, safe, and ready for use
-
Maintain the cleanliness and readiness of vessels, docks, and marina equipment
-
Clean and maintain restrooms, docks, walkways, grounds, and other areas as designated by management
-
Ensure docks and equipment are operational at all times
-
Comply with OSHA regulations, environmental regulations, and adhere to all site rules and expectations
-
Perform other duties as assigned by the Manager
Technical and Physical Requirements:
-
Ability to work safely around the water
-
Must be able to swim
-
Ability to lift 30 pounds
-
Basic boat handling skills preferred
-
Previous marina experience preferred
-
Previous customer service experience preferred
Minimum Soft Skills Qualifications:
-
Eagerness to engage in a growing, fast paced, and industry-leading company
-
Consistently treats others with dignity and respect
-
Genuinely serves others with humility and a positive attitude
-
Always communicates effectively and courteously with fellow teammates and members
-
Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
-
Gladly provides responsive, and high level of service to our teammates and members
-
Availability to work overtime when required
-
Ability to work weekends and holidays
The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.