Customer Service Representative

Customer Service Representative at Acme Distribution Centers

Aurora, CO

$20/hr - $22/hr

Description

Acme Distribution is Denver's leading supply chain, warehouse, transportation, and fulfillment logistics and management company since 1947. We are currently seeking dedicated Customer Service Rep for our Distribution Center who will excel in providing excellent client service and managing customer orders. Our company offers a competitive salary, comprehensive benefits, and a supportive work environment.

Responsibilities

• Provide excellent client service through phone, email, and in-person communication
• Manage direct-to-customer orders using multiple systems, email, and phone correspondence
• Verify, maintain, and audit issue tracker entries related to vendor appointments, shipment quality, reports, damage, and third-party labor delivery issues
• Meet or exceed all performance metrics and assist clients in resolving issues
• Establish and maintain direct communication with internal and external customers
• Ensure all client information is current and up to date
• Coordinate with supervisors in customer service and operations departments to handle accounts accurately and efficiently
• Perform accurate ten-key calculations and data entry
• Process paperwork for shipping and receiving of assigned accounts
• Assist on the floor when needed and perform other assigned tasks
• Abide by GMP and Food Safety/Quality regulations set by the company
  
  

Qualifications

• High School Diploma or equivalent
• Proficiency in common office applications
• Quick learner with the ability to ask questions
• Self-motivated and able to prioritize own workload
• Detail-oriented and able to work in a fast-paced, multi-tasked environment
• PC literate with proficient knowledge of MS Office Suites (Windows, Word, and Excel)
• Strong critical thinking and proactive resolution skills
• Ability to manage large volumes of data from multiple accounts
• Excellent interpersonal, verbal, and written communication skills
• Team player with the ability to establish and meet goals
  
  

Physical Requirements & Work Environment

• This is somewhat a sedentary role. Frequent lifting, pushing, pulling, and carrying up to 15 lbs may at times be expected.
• Specific vision abilities may be required for this role. These abilities include close vision, distance vision, peripheral vision, as well as good depth perception.
• Must have the ability to stand, sit and walk for extended periods of time.
• You will need to be able to twist, bend, stoop, squat, reach above shoulder level and crouch when needed.
• Repetitive movements are a big part of our environment, so you will need to be able to use your hands and feet simultaneously.
• This is a warehouse environment, so it consists of occasional extreme temperature shifts ranging from very cold to very hot.
• If you are operating Industrial Lift Equipment, you will need to be able to get on and off the equipment on a regular basis. Certain equipment may expose you to heights as well.
• There can be exposure to loud noises and dust.
• You will have regular exposure to moving mechanical parts and moving equipment.
• Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable federal, state, and local law.
• Bilingual is a plus
  
  

Hiring Process Accommodation: If you need a reasonable accommodation to apply, interview, or otherwise participate in the hiring process, please contact Human Resources at HR@acmd.com or 303-340-2100.

Location- 18101 E Colfax Ave Aurora, CO 80011

Compensation

Pay: $20-22/hour based on experience

Benefits

• Health, dental, and vision insurance available first of the month after 30 days
• 1st year - Sick pay accrual and 8 paid holidays
• Paid vacation after 1-year anniversary
• Optional Matching 401K, Disability, and Life Insurance
  
  

Must be able to pass a background check and our company participates in E-Verify.

Interested Candidates Contact

Eryn Thonus, Human Resource Business Partner (HRBP)

Phone: 303-367-3328

Email: eryn_thonus@acmd.com

Offered Compensation

$20/hr - $22/hr

Experience And License Requirements

• Diesel and Gas Engine (optional)
• General Mechanic (optional)
• CDL A (optional)
• Certificate in Diesel Repair (optional)
  
  

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