What are the responsibilities and job description for the Virtual Patient Companion position at ACMC Healthcare System?
General Summary
The Virtual Patient Companion provides continuous remote observation of patients requiring close monitoring to ensure their safety and well-being. This role utilizes specialized software to visually monitor multiple patients simultaneously from a centralized location and communicates with patients through a two-way audio system. The Virtual Patient Companion promptly alerts nursing staff to any changes in patient behavior or safety concerns, assists in maintaining a secure environment, and supports the care team by following established protocols and patient specific plans as directed by the RN. This position requires strong attention to detail, effective communication skills, and the ability to respond quickly and appropriately to patient needs while fostering a professional and compassionate environment.
Education, Knowledge, Skills, and Abilities
- High School Dipoma or GED, general knowledge of the hospital setting
- Capable of continuous monitoring of up to 15 patients on one screen at one time and remaining alert at all times while on duty
- Ability to communicate effectively with patients using a microphone and headset.
- Ability to communicate with hospital staff and respond quickly to patient behavioral changes.
- Ability to use discretion and courtesy when working with patients, visitors, and staff.
- Basic computer operation skills.
- Basic Microsoft Windows experience
- Efficiency in multitasking
- Ability to prioritize simultaneous situations
Certifications
- American Heart Association Basic Life Support (BLS)
Experience
- Previous experience in a hospital environment, preferred
- Previous clinical experience preferred
- Previous direct patient care experience, preferred
Required Physical and Environmental Demands
- Requires the ability to sit for prolonged periods
- Lifting and carrying weights of up to 10 lbs from low to high levels is occasionally required and is an essential function of the position.
- Grasping and reaching are frequently required handling demands.
- Mental concentration and working with precise limits of accuracy are important.
- Follows standard precautions using personal protective equipment, as required