What are the responsibilities and job description for the Secretary, Nursing Services position at ACMC Healthcare System?
Summary
The Secretary of Nursing Services is responsible for the initial contact with caregivers, customers, patients, and visitors. The Secretary performs caregiver, education, and patient scheduling tasks as well as insurance & licensure verification and assuring the information obtained is accurate and entered correctly. May be responsible for the collection of payments. The Secretary answers incoming phone calls, maintains files, copies staff materials, and schedules/coordinates appointments or meetings as directed. Additional duties include:
- Ordering/maintaining office supplies
- Mail coordination
- Complete charts or graphs as well as audits and division tracking
- Clerical functions such as taking and processing meeting minutes
Education, Knowledge, Skills, & Abilities
- High School Diploma or GED equivalent.
- Medical Terminology required
- Intermediate computer experience required. Knowledge of Windows-based software packages required.
- Strong interpersonal and communication skills
- Excellent customer service skills
- Organized, accurate, detail oriented, ability to prioritize, multitask, and meet demands
- Ability to problem-solve and work independently
- Excellent telephone etiquette skills
Required Length and Type of Experience
Office or Medical Assistant training, preferred
Required Licensure or Certification
BLS recommended
Completion of office or medical assistant training, preferred
Required Physical and Environmental Demands
Typical physical demands include a high degree of dexterity and repetitive hand/wrist motions to produce materials on the computer. Normal or corrected vision, normal or corrected hearing. Extensive sitting and frequent walking. Occasional lifting and carrying items from 5 to 20 pounds. Ability to work in a high-stress environment.