Transportation Coordinator

Title: Transportation Coordinator

Duration : 6 Months Contract

Location : Boston, MA 02134

Monday–Friday, 10:30 AM–7:00 PM. Overtime eligible, with potential OT during early mornings, late evenings, and weekend nights as needed.

Responsible for overseeing the transit services, including consulting with related programs and vendors, managing schedules, and ensuring efficient operations.

Key duties include maintaining the Daytime Van booking system, processing data entry payroll, collaborating with disability resource offices, and handling customer service concerns. Additionally, the Coordinator organizes charter reservations, ensures safety compliance, supports the GPS vehicle tracking system, and assists with administrative tasks and day-to-day operations.

Duties and Responsibilities:

Provides administrative, communication, and information systems support for all Transit Services including fixed route Shuttle, Daytime Van, Evening Van services, and Charter Operations.

Act as a liaison with related programs, departments, or projects within the university or with vendors, keeping my supervisor informed of relevant information.

Create and adjust schedules and run sheets as instructed, accounting for transitions between full service, holidays, and summer service.

Manages the new Daytime van APP driven Online booking system to ensure it is working efficiently and effectively for the community members with disabilities.

Communicates with the Accessibility Education Office, Office of Disability Resources and Local Disability Coordinators on rider authorization and contact information.

Maintain and update the Transit website, ensuring all information is accurate.

Researches and assists with customer service concerns.

Draft, edit, and prepare correspondence, reports, and other materials using word processing, spreadsheets, and/or databases.

Completes weekly schedules for driver assignments, regular service, and charters in compliance all FMCSR’s. Hires overtime to fill open schedule assignments. Updates refused OT report during the weekly hiring process.

Assists in the preparation of the weekly payroll for TS department. Accurately process data entry payroll for a team of 31 transit drivers in a timely manner. Ensure compliance with company policies, Local 877 union and legal regulations.

Document and authorize payroll corrections when necessary.

Organize and manage operational aspects of charter reservations in coordination with other transit staff members.

Supports transit vehicle technologies; Seon in-vehicle camera system and Luminator destination signs

Perform duties in a safe, efficient manner in compliance with all applicable university policies and safety procedures.

Activates and supports the functionality of PASSIO GO – GPS vehicle (Real Time tracker and next stop indicator).

Provides back-up support to Fleet Management as needed

Works with office staff to develop, implement and maintain a wide range of administrative and service performance documents.

Performs other duties as required.

Requirements:

The ideal candidate must be a college graduate with five years related customer service experience. Candidate must also demonstrate effective public relations skills and display professionalism when interacting with customers and transit team members. It is essential to possess a demonstrated ability to multi-task in a fast paced, customer focused environment.

Candidate must have strong communication and organizational skills that result in support for high quality customer service performance standards. Employee must exhibit core competencies that demonstrate teamwork, collaboration and accountability while fostering a culture of Equity, Inclusion, Diversity and Belonging.