Demo

Product Manager – Customer Service & AI (Genesys)

ACL Digital
Austin, TX Full Time
POSTED ON 5/11/2026
AVAILABLE BEFORE 6/9/2026

Job Title: Product Manager – Customer Service & AI (Genesys)

Location: Austin, TX (Onsite)

Job Type: Contract


Job Description:

We are seeking a Product Manager with expertise in Customer Service Technology and AI to lead platform strategy and M&A-driven integrations into a standardized Genesys ecosystem. This role owns the end-to-end product lifecycle, driving AI-enabled automation, stakeholder alignment, and scalable customer experience transformation.


Must-Have Skills:

  • Product management (ideation → launch)
  • Genesys Cloud (CCaaS) & contact center tech (IVR, routing, agent workflows)
  • AI/ML, chatbots, virtual assistants, automation
  • M&A system integration and consolidation
  • API integrations, backlog management, and KPI tracking (CSAT, AHT, FCR)
  • Strong stakeholder management and communication

Salary.com Estimation for Product Manager – Customer Service & AI (Genesys) in Austin, TX
$103,661 to $127,721
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